Shilo Cox
Vermontville
Summary
Dynamic professional with extensive experience in customer service, excelling in high-pressure environments. Proven ability to multitask and collaborate effectively with teams, ensuring exceptional guest experiences. Skilled in cash management and fostering positive relationships, consistently enhancing customer satisfaction through attentive service and a welcoming atmosphere.
Overview
21
21
years of professional experience
Work History
Waitress/bartender
Buddy's on the Beach
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Long Term Substitute Teacher
Edustaff
07.2022 - Current
- Established a positive classroom culture by setting clear expectations and promoting mutual respect among students.
- Provided targeted support to struggling learners through one-on-one tutoring sessions, enabling them to achieve academic growth.
- Improved student literacy skills by incorporating reading and writing exercises into daily lesson plans across all subject areas.
- Continuously pursued professional development opportunities to stay current with educational trends and research, allowing for the implementation of innovative teaching methods that benefitted student outcomes.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Head Baker
Mooville Creamery
02.2015 - 08.2022
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
Owner/stylist
SALON 37
03.2004 - 2014
- Established a positive classroom culture by setting clear expectations and promoting mutual respect among students.
- Provided targeted support to struggling learners through one-on-one tutoring sessions, enabling them to achieve academic growth.
- Improved student literacy skills by incorporating reading and writing exercises into daily lesson plans across all subject areas.
- Continuously pursued professional development opportunities to stay current with educational trends and research, allowing for the implementation of innovative teaching methods that benefitted student outcomes.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTAssociate of Arts - Human Resource Management
University of Phoenix
Tempe, AZ01.2011
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress/bartender
Buddy's on the Beach
07.2024 - Current
Long Term Substitute Teacher
Edustaff
07.2022 - Current
Head Baker
Mooville Creamery
02.2015 - 08.2022
Owner/stylist
SALON 37
03.2004 - 2014
Bachelor of Arts - Elementary Education
Western Governors University
Associate of Arts - Human Resource Management
University of Phoenix
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