Shiloh Brown
Jersey City,NJ
Summary
Detail-oriented healthcare professional with experience in urgent care settings, skilled in collecting patient histories and vital signs. Supports healthcare providers with injections, wound care, and maintains HIPAA compliance. Experienced in front desk operations, managing patient flow, and performing insurance verification and EMR charting. Strong customer service background enhances ability to resolve inquiries and complaints efficiently.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Medical Assistant
MedRite Urgent Care
New York, New York
03.2022 - 03.2024
- Collected patient histories and vital signs at urgent care intake
- Prepared exam rooms and sterilized equipment for urgent care visits
- Assisted providers with injections, splinting, and wound care procedures
- Performed EKGs, phlebotomy, and specimen collection for urgent care patients
- Supported front desk check-in, insurance verification, and patient flow
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Customer Service Representative
Walmart
Secaucus, New Jersey
05.2018 - 12.2020
- Resolved customer concerns with calm, professional communication.
- Assisted Walmart customers with product questions and store directions.
- Processed returns and exchanges at Walmart service desk.
Education
MA - Medical Assistant
Allen School of Health Science
Jersey City, NJ 12.2021 - 10.2022
Henry Snyder High School
Jersey City, NJSkills
- Vital signs assessment
- Phlebotomy collection
- EMR charting
- Insurance verification
- Front desk support
- Customer service
- Customer complaint resolution
- Customer relationship management
- Clear communication
- Problem solving
- Team collaboration
Timeline
Medical Assistant
MedRite Urgent Care
03.2022 - 03.2024
MA - Medical Assistant
Allen School of Health Science
12.2021 - 10.2022
Customer Service Representative
Walmart
05.2018 - 12.2020
Henry Snyder High School