Shiloh Fitch
Houma,LA
Summary
A proactive and motivated expert with a history of team leadership and the delivery of top-notch services. Proficient in de-escalating challenging circumstances, mediating conflicts, and efficiently supervising projects with a keen emphasis on goal attainment. Built upon a solid framework of customer delight, this forms the cornerstone of my accomplishments as a Senior Loan Specialist.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Ultimate Party Store
Houma, LA
01.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Senior Loan Specialist
One Main Financial
Houma La/Baton Rouge, LA, USA
12.2017 - 11.2023
- Managed and facilitated complex loan transactions, ensuring compliance with all regulatory requirements and internal policies while consistently meeting or exceeding sales targets
- Demonstrated exceptional customer service and financial advisory skills, fostering long-term client relationships and delivering tailored lending solutions to meet individual financial needs
- Played a pivotal role in improving team efficiency and performance through mentoring and training initiatives, resulting in enhanced overall productivity and customer satisfaction
Sandwich Artist
Subway
Houma, LA, USA
06.2015 - 12.2017
- Proficiently prepare a wide range of sandwiches, wraps, and salads according to established recipes, maintaining high food quality and presentation standards
- Ensure strict adherence to food safety and hygiene protocols, consistently maintaining a clean and organized work area to meet health code regulations
- Engage with customers in a friendly and courteous manner, taking and accurately fulfilling their orders while offering suggestions and customization options
Sandwich Artist
Quiznos
Houma, LA, USA
09.2014 - 06.2015
- Efficiently handle cash register operations, process payments, and provide correct change, while ensuring accurate order pricing
- Manage inventory by monitoring stock levels, rotating products, and promptly informing supervisors of replenishment needs to prevent shortages
- Contribute to a positive team environment by collaborating with colleagues, assisting in kitchen preparation, and participating in regular training sessions to enhance product knowledge and customer service skills
Education
General Educational Development Test (GED) -
Ellender Memorial High School
01.2000
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Time management
- Customer assistance
Skill Brief
A proactive and motivated expert with a history of team leadership and the delivery of top-notch services. Proficient in de-escalating challenging circumstances, mediating conflicts, and efficiently supervising projects with a keen emphasis on goal attainment. Built upon a solid framework of customer delight, this forms the cornerstone of my accomplishments as a Senior Loan Specialist.
Professional Brief
Experienced Customer Service Professional
Timeline
Retail Sales Associate
Ultimate Party Store
01.2025 - Current
Senior Loan Specialist
One Main Financial
12.2017 - 11.2023
Sandwich Artist
Subway
06.2015 - 12.2017
Sandwich Artist
Quiznos
09.2014 - 06.2015
General Educational Development Test (GED) -
Ellender Memorial High School