Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiloh Kofa

Dallas

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
10.2023 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized environment for both customers and partners.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Educated customers on drinks, made recommendations, hand crafted quality beverages and kept up with changing beverage recipes.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive rapport.

Restaurant Team Member

Whatabuger
09.2022 - 10.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Server

Waffle House
03.2023 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Team Member

Great American Cookies
09.2021 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Assisted with inventory counts and stocking of merchandise.

Education

High School Diploma -

Lake Highlands High School
Dallas, TX
06-2023

Skills

  • Time management
  • Interpersonal skills
  • Attention to detail
  • Opening and closing duties
  • Active listener
  • Adaptive Problem Solver
  • Menu memorization
  • Up-selling
  • Hospitality and accommodation
  • Efficient Workflow
  • Dependable Team Player

Timeline

Barista

Starbucks
10.2023 - Current

Server

Waffle House
03.2023 - 07.2023

Restaurant Team Member

Whatabuger
09.2022 - 10.2023

Team Member

Great American Cookies
09.2021 - 09.2022

High School Diploma -

Lake Highlands High School

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Shiloh Kofa