Shiloh Messerschmidt
New Hampton,MO
Summary
Dynamic and dependable, with a proven track record of problem-solving and critical thinking from Hy-Vee Pharmacy to self-employment. Excelled in customer service and organizational skills, enhancing client satisfaction and business growth. Skilled in multitasking and communication, consistently delivering results under pressure.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Self
08.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Consultant
Self
01.2015 - 08.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Certified Pharmacy Technician
Hy-Vee Pharmacy
12.2012 - 04.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Applied Science - Pharmacy Technician
North Central Missouri College
Trenton05.2012
High School Diploma -
South Harrison High School
Bethany, MO05.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organizational Skills
- Calm Under Pressure
- Computer Skills
- Problem Resolution
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
Timeline
Stay at Home Mom
Self
08.2017 - Current
Consultant
Self
01.2015 - 08.2018
Certified Pharmacy Technician
Hy-Vee Pharmacy
12.2012 - 04.2016
Associate of Applied Science - Pharmacy Technician
North Central Missouri College
High School Diploma -
South Harrison High School
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