Jamie Page
Meridian,ID
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
25
25
years of professional experience
Work History
Patient Access Specialist 3
Saint Lukes Health Systems
Boise, Idaho
03.2022 - Current
- Coordinated and scheduled over 30 in-house interpreters daily to ensure timely patient access services.
- Communicated with over 300 clinics via email, teams, and phone to address inquiries and schedule in-person interpreters for patient appointments.
- Facilitated in-person interpreter requests while addressing patient appointment inquiries.
- Communicated with interpreters and vendors to coordinate daily operations.
- Rescheduled interpreter appointments promptly in response to cancellations or no-shows to maintain service continuity.
- Training all new schedulers in department. Working closely with them in first 90 days to ensure they feel comfortable and are aware of all standard operating procedures.
Patient Access Support Specialist
Terry Riley Health Services
Boise, ID
05.2021 - 04.2022
- Scheduled multi-clinic appointments for patients to streamline access to care.
- Facilitated inbound patient calls to coordinate care with psychiatric, medical, and dental providers.
- Transmitted phone notes to providers, ensuring accuracy of patient records.
- Submitted prescription refill requests, enabling timely medication access for patients.
Sales Representative
All American Publishing
Boise, ID
03.2011 - 04.2021
- Performed quality control on customer information and ad agreements to ensure accuracy and compliance.
- Trained new representatives to streamline onboarding and enhance sales readiness.
- Upsold products to customers while maintaining high standards of customer service.
- Managed supply orders for sales floor operations to ensure readiness.
- Verified customer data and ad purchases in quality control department.
- Completed phone sales verification to enhance sales processes.
- Guided new representatives in sales techniques to improve their performance and confidence.
Customer Service Representative
DirecTV
Boise, ID
02.2007 - 10.2008
- Promoted to retention specialist, resolving customer disconnection requests for DirecTV service to maintain service continuity.
- Handled all inbound calls for customer service issues, billing inquiries, and technical support to resolve customer concerns.
- Handled program changes and resolved technical issues to ensure seamless service delivery.
- Implemented communication strategies to improve customer satisfaction and foster loyalty.
Collections/Retention Manager
CitiCards
Meridian, ID
05.2001 - 12.2007
- Resolved past due accounts through comprehensive customer interactions and solutions.
- Conducted skip tracing to locate customers with overdue accounts, initiating contact to recover outstanding balances.
- Implemented effective techniques for outbound sales calls to improve conversion rates.
- Facilitated transitions into consumer counseling programs for clients facing financial difficulties, providing tailored support and resources.
- Mentored new hires in customer service collections at Citi, improving onboarding and knowledge transfer.
Education
High School Diploma -
Borah High School
Boise, ID 05-1998
Some College (No Degree) - Criminal Justice
University of Pheonix
Meridian, IDSkills
- Service excellence
- Empathetic interactions
- Team collaboration
- Problem-solving
- Customer service excellence
- Customer relationship management
- Effective communication
- Interpersonal skills
- Time management expertise
- Multitasking capability
- Adaptability and flexibility
- Conflict resolution
- Leadership and Management
- Effective training
- Computer proficiency
- Specialist referrals
- Payment processing
- Phone and email etiquette
- Professional demeanor
Timeline
Patient Access Specialist 3
Saint Lukes Health Systems
03.2022 - Current
Patient Access Support Specialist
Terry Riley Health Services
05.2021 - 04.2022
Sales Representative
All American Publishing
03.2011 - 04.2021
Customer Service Representative
DirecTV
02.2007 - 10.2008
Collections/Retention Manager
CitiCards
05.2001 - 12.2007
High School Diploma -
Borah High School
Some College (No Degree) - Criminal Justice
University of Pheonix