Summary
Overview
Work History
Accomplishments
Timeline
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Shiloh Stephens

Shiloh Stephens

North Las Vegas,NV

Summary

I am a high-performing leader who seizes opportunities to leverage my experienced leadership competencies, strong change and innovation development skills to consistently achieve above-average results. My unwavering work ethics and exceptional motivation propel my team to success, while I am dedicated to bringing the Un-carrier experience to life for our customers.

Overview

17
17
years of professional experience

Work History

Retail Sales Associate

T-Mobile
08.2007 - 02.2008
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

Retail Associate Manger

T-Mobile
02.2008 - 05.2009


Retail Store Manger

T-Mobile
05.2009 - Current
  • Deliver excellent customer services and teach best practices by making it personal and resolving issues with empathy. Resulting in above a 9.1 average score.
  • Motivate mobile experts to build on their strengths and help minimize their opportunities by observing daily behaviors and coaching to best practices to exceed individual and team goals.
  • Achieved above 90% Corporate audit score by setting up best practices and operational functions.
  • Responsible for North Las Vegas people pillar. Helped the district and GEO achieve 100% for holiday needs to back fill Signature store opening, by building reciprocal relations across local teams.
  • Consistently lead the district in key company initiatives such as T-Connect, TMO+, Retail Valet and more by sharing the vision with the team and following up to ensure we embrace all aspects of change.

Signature Store Manager

T-Mobile
11.2022 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Accomplishments

  • 2024 Q1 Winner Circle
  • 2022 Promoted to Las Vegas Signature
  • 2022 Craig & Jones achieved High Volume Status
  • 2021 Craig & Losee achieved Tier 2 High Volume status
  • 2021 Decatur & Rice achieved High volume status
  • 2021 Decatur & 215 achieved High Volume status
  • 2020 LDP Advocate
  • 2019 LDP Mentor
  • 2018 Q4 Winner Circle at Decatur & 215
  • 2018 Next Level Mentor
  • 2018 June How We Play Sun West Winner


Timeline

Signature Store Manager

T-Mobile
11.2022 - Current

Retail Store Manger

T-Mobile
05.2009 - Current

Retail Associate Manger

T-Mobile
02.2008 - 05.2009

Retail Sales Associate

T-Mobile
08.2007 - 02.2008

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Shiloh Stephens