Shilpa Indukumar
Draper
Summary
A highly motivated with a 2 years of experience in Document processing of creating and producing compelling resources, documents and user guides for software engineering and products. Adept at transforming complex concepts into simplified language, as well as automating and optimizing production processes. Skilled at researching and tracking industry trends, standards, and technologies to ensure all technical documents remain accurate and up to date.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MORTGAGE PRE-CLOSING AUDITOR
Village Capital and Investment LLC
08.2024 - Current
- Entered and updated information into companies database, maintaining a 98% accuracy rate
- Audited the loan documents for accuracy and completion
- Conducted regular audits of data entries, identifying and correcting errors, which improved data quality by 12%
TECHNICAL WRITER
Antiz Technologies
09.2021 - 05.2023
- Create a feature article on software products and developed user-facing training materials for customers including videos, user guides, documents, procedure etc
- Spearheaded the creation of comprehensive internal and external guides for software installation, configuration, and usage, resulting in improved user adoption and a30% decrease in support tickets
- Collaborated cross-functionally with support personnel, developers, and IT to swiftly resolve software application issues, resulting in a40% reduction in customer support tickets and a20% increase in customer satisfaction
- Prepared reports and presentation by utilizing MS word, Excel, and PowerPoint to facilitate sound decision making
- Assisted in scheduling meetings, reviews, and conferences as per business requirements
ASSISTANT PROFESSOR - ELECTRICAL ENGINEERING DEPARTMENT
The Oxford Polytechnic
07.2019 - 08.2021
- Research material for class topics- Electrical and Electronics Engineering
- Maintained Electrical machine labs- Set up and dismantling lab equipment
- Facilitates communication between students and teachers
Education
ELECTRICAL AND ELECTRONICS ENGINEERING
Rajeev Institute of Technology
Karnataka, India01.2013
Skills
- Writing Technical documentation
- Development and maintenance of style guides
- Proficient in Microsoft365
- Data Analysis and Data Cleaning
- Document control and management
- Database management
- Document numbering system implementation
- Compliance with industry regulations
- Document control training development and delivery
- Document revision tracking
- Audit conduction and discrepancy resolution
- Electronic filing system development and implementation
- Process streamlining
- Cross-functional collaboration
- Document distribution
- Project coordination
Certification
- GOOGLE DATA ANALYTICS PROGRAMMING CERTIFICATE from Coursera, Feb2024.
- Participated in a4-week online program on INDUSTRIAL AUTOMATION WITH PLC AND SCADA from the National Institute of Electronics and Information Technology, India2021.
Timeline
MORTGAGE PRE-CLOSING AUDITOR
Village Capital and Investment LLC
08.2024 - Current
TECHNICAL WRITER
Antiz Technologies
09.2021 - 05.2023
ASSISTANT PROFESSOR - ELECTRICAL ENGINEERING DEPARTMENT
The Oxford Polytechnic
07.2019 - 08.2021
ELECTRICAL AND ELECTRONICS ENGINEERING
Rajeev Institute of Technology
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