Hi, I’m
Shilpa Shrestha
Appleton,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
years of professional experience
Work History
Compass Group Management
Food Service Worker
08.2017 - 12.2017
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Processed customer payments and balanced cash drawers.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
SiRam Consulting
Customer Service Representative
04.2015 - 02.2016
Job overview
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Texas Woman's UniversityDenton, TX
BBA from Accounting
12.2022
Skills
- Cash Register Operations
- Verbal and Written Communication
- Interpersonal Skills
- Productivity and Efficiency
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
English
Full Professional
Timeline
Food Service Worker
Compass Group Management
08.2017 - 12.2017
Customer Service Representative
SiRam Consulting
04.2015 - 02.2016
Texas Woman's University
BBA from Accounting