Summary
Overview
Work History
Education
Skills
Certification
Technical Summary
Timeline
Generic

Shilpi Gupta

Leander,TX

Summary

Several years of experience as QA team lead/Manager of Web, API and Automation team responsible for the overall direction of software quality assurance services.

Worked with everyone from designers to developers to ensure product is of high quality. Ensured team is motivated and focused on what need to be done, provide opportunities for improvement and discipline when needed and ensure everyone involved is working towards a common goal each day. Main responsibilities were Test planning, kick starting projects, overseeing and leading projects, reviewing test documentation, test execution, reporting and bug triaging, providing feedback and suggesting improvements, test closure, collaborating with designers, developers, UAT and clients, creating tracking metrics. Several years of diversified IT experience in System Analysis, Design, Development, Verification and Validation of Software Applications, QA Procedures, Methodologies and Documentation. Experience in Software Testing of Web, Window, Web Services, Database and Report base applications. Worked on backend or database testing using SQL Server and have very good knowledge of writing complex SQL Queries and verifying data. Experienced in different business systems including: Banking and Insurance. Conversant with all phase of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) in Requirements gathering, Analysis, Design, Development, Implementation and Testing. Have worked on Scrum Agile and V model software development life cycle methodology. Highly skilled and experienced in Agile testing methodology-SCRUM. Expert in creating Estimation, Test Plan, Test Scenario and Test Cases/Test Scripts, Traceability Matrix, Test Case execution, Defect Reporting & Management, Defect Metrics based on the BRD, FRD, Technical Specifications and the client business logic. Experienced in API, Manual, Automation, Back-End/Database testing, Sanity testing, GUI testing, System testing, Integration testing, Regression testing, Functional testing, Exploration testing, Usability testing, Browser Compatibility testing, Negative testing, Smoke testing, Ad-Hoc testing, Report testing, User Acceptance testing etc. Mobile browser, native app testing using Perfecto and Browser stack. Experienced in multi-tier client-server, web based and mainframe applications testing. Experienced in manual and automated API testing using Postman and Swagger Have done Automation using Selenium Web driver with Java, TestNG, Maven, Jenkins and GitHub. Knowledge of SQL, HTML, Java script, and XML. Have used Postman, Swagger, Perfecto, Browser Stack, JIRA, Zephyr, X-Ray, Quality Center v9.0 & v10.0, Visual Studio, Team Foundation server, Microsoft Test Manager, Eclipse, Applix (Bug tracking tool), Accept (Software for agile management), Confluence. Creation of Software Test Metrics after the end of each release. Writing documentation to describe testing processes and procedures. Ability to multitask and prioritize work to meet deadlines. Sound understanding of application development methodology from the perspective of a user, designer, and development. Excellent in communication, presentation, and interpersonal skills. Good team player with ability to lead, manage and work independently in a time sensitive environment. CTFL certified (ISTQB foundation level testing certificate) CP-SAT certified (Certified Professional selenium automation testing) Completed Business Analyst and API Post man course from scratch Complete Google Project Management course Thoughtful Quality Control Team Lead with [Number] years of big-picture planning and systematic assessment of product standards. Tenacious strategist known for continual product consistency with meticulous detail orientation. Implements lasting quality-control measures, prioritizing customer satisfaction and long-term brand reputation. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Perceptive Quality Assurance engineer well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Quality Assurance Lead position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QUALITY ASSURANCE TEAM LEAD – WEB AND API

SAVANA, INC
10.2022 - Current
  • Coached and motivated onshore, offshore and Automation QA members to develop competencies as QA Lead/Manager
  • Manage offshore team and automation team to identify and assign automation tasks and make sure of their completion and running as added value to project and team
  • Ensure that requirements, change requests/impediments are communicated to entire team onshore/offshore and all processes are documented
  • Facilitate sprint ceremonies such as sprint planning, sprint review, sprint retrospective, backlog refinement and daily stand ups
  • Facilitate process of sprint events with velocity planning, retrospectives, progress chart and burn down chart showing progress towards goal
  • And also made sure sprint and product backlog items are re prioritized towards deliverable
  • Assigning tasks to everyone on team, make sure test cases are created for all tickets, review test cases, helped maintaining smoke test suite, helped maintaining regression test suite in Zephyr
  • Collaborate with cross-functional teams to ensure clear, effective communication throughout each project phase
  • Hands on approach to ensure project goals are met, managing needs and critical dependencies
  • Created confluence to keep track of all product related technical documentation
  • Helped UI team to maintain Figma with latest changes and updates
  • Use Perfecto for browser and native app testing
  • Use Jira to track, report, and manage defects and issues, ensuring all are resolved in timely and efficient manner and also for user stories tracking
  • Helped product owner to make sure all requirements are complete
  • Helped API team to make sure API requirements are complete and APIs are tested before Web work starts
  • Use Postman to perform API testing with SOAP and RESTful API services
  • Maintained API regression for all micro services on Postman
  • Maintain automation test cases and help automation team to decide what to automate and what all assertions are required, review their framework and scripts
  • Train and mentor junior QA Engineers, fostering culture of continuous improvement and learning
  • Mentor many team members who are freshers to QA testing with best practices and on testing process of banking products
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, and potential issues
  • Provide feedback and recommendations to developers on software usability and functionality
  • Collaborate with software developers to improve system performance, functionality, and efficiency
  • Plan resource allocation for team and identify key performance area along budget lines and mentor team on agile best practices to be followed
  • Responsible to allocate teams and people to work based on priority to add value to deliverables and establishing communication channels across organizations various horizons
  • Interacting with team members to ensure targeted progress, adhering to quality standards throughout implementation process
  • Identifying documents related to components and maintain detailed studies of same in response to product changes by contacting product developers
  • Create test metrics time to time to ensure effectiveness and performance of software testing techniques.
  • Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Incorporated delivery requirements into planning of testing schedules.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
  • Reviewed functional specifications documents to ensure accurate test coverage for new features or enhancements.
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Reduced product release delays by streamlining bug tracking and reporting process.
  • Established strong relationships with stakeholders to facilitate collaboration and open communication throughout development process.
  • Delivered high-quality products under tight deadlines through efficient resource allocation and prioritization techniques.
  • Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Designed effective test cases to accurately assess product functionality and reliability.
  • Identified opportunities for process improvements, significantly reducing operational costs and increasing efficiency.
  • Championed continuous learning initiatives within QA team by organizing regular technical workshops and sharing industry best practices.
  • Enhanced customer satisfaction levels by consistently delivering high-quality products in line with client requirements.
  • Improved product quality by implementing comprehensive testing strategies and QA processes.
  • Collaborated with cross-functional teams to identify software defects and provide feasible solutions.
  • Mentored junior team members, improving their technical skills and overall performance.
  • Initiated root cause analysis investigations for critical defects, leading to improved understanding of underlying issues and prevention measures for future occurrences.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.

QUALITY ASSURANCE ENGINEER

IMPERIAL PFS
05.2020 - 05.2022

Quality Assurance Analyst

MarksNelson LLC
01.2018 - 04.2020
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Used SQL, Test Director and TestBench to assist with completing projects.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Championed quality assurance initiatives within organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within QA team.
  • Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by organization.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Created successful test scripts to manage automated feature testing,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with strong work ethic.

Quality Assurance Analyst

Blue Ocean Consulting
10.2015 - 01.2018

Quality Assurance Analyst

EPIQ SYSTEMS
10.2014 - 10.2015

Test Engineer

Fiserv Inc
08.2011 - 01.2013

V&V Engineer

iGATE Patni Computers Systems Limited
12.2008 - 08.2011

Education

Bachelor of Engineering -

07.2008

Skills

  • Quality Control Checks
  • Engineering Team Support
  • QA/QC expertise
  • Decision-Making

Certification

  • International Software Testing Qualification Board (ISTQB-Beginners Level)
  • CP-SAT Certified (Certified Professional selenium automation testing)
  • Google project Management

Technical Summary

Postman, Swagger, Perfecto, Browser Stack, JIRA, Zephyr, X-Ray, Quality Center v9.0 & v10.0, Visual Studio, Team Foundation server, Microsoft Test Manager, Eclipse, Applix (Bug tracking tool), Accept (Software for agile management), Confluence, Service Now, Net sparker, Zendesk, MS SQL Server, Oracle, Banking, Insurance, Scrum Agile, V Model & Traditional Waterfall model, Java, Jenkins, HTML, SQL, JavaScript, XML

Timeline

QUALITY ASSURANCE TEAM LEAD – WEB AND API

SAVANA, INC
10.2022 - Current

QUALITY ASSURANCE ENGINEER

IMPERIAL PFS
05.2020 - 05.2022

Quality Assurance Analyst

MarksNelson LLC
01.2018 - 04.2020

Quality Assurance Analyst

Blue Ocean Consulting
10.2015 - 01.2018

Quality Assurance Analyst

EPIQ SYSTEMS
10.2014 - 10.2015

Test Engineer

Fiserv Inc
08.2011 - 01.2013

V&V Engineer

iGATE Patni Computers Systems Limited
12.2008 - 08.2011

Bachelor of Engineering -

Shilpi Gupta