Shimaa Makkawy

Lead fraud investigator responsible for conducting in-depth financial crime reviews, analyzing high-risk activity, and improving fraud prevention processes.

• Conduct comprehensive reviews of suspicious transactions, customer behavior, and account activity to identify potential fraud, misconduct, or regulatory concerns.

• Analyze large datasets to detect patterns, anomalies, and emerging fraud trends, utilizing investigative frameworks and evidence-based decision-making.

• Perform fraud risk assessments, determining case severity, urgency, and recommended actions.

• Compile detailed investigative summaries and findings for senior management, including recommendations for control improvements and next steps.

• Develop insights that support process redesign, fraud-prevention strategies, and policy enhancements.

• Track fraud trends and contribute to the early detection of new fraud typologies.

• Communicate case outcomes to compliance, operations, and customer-centric teams to ensure alignment and risk reduction.

• Partner with cross-functional stakeholders including AML, risk, compliance, and operational teams to ensure accurate and timely investigations.

• Participate in team discussions, knowledge sharing, and continuous improvement initiatives.

• Maintain strict standards of integrity, confidentiality, and professionalism.

Frontline banking specialist with responsibilities across client relationship management, risk awareness, and regulatory compliance.

• Maintained strong client relationships while adhering to compliance and internal control requirements.

• Identified irregular account activity and escalated potential risk indicators to fraud and compliance teams.

• Demonstrated high-level communication skills by resolving disputes, clarifying financial products, and addressing customer concerns professionally.

• Ensured accuracy of customer information, documentation, and account maintenance — reinforcing data integrity and regulatory adherence.