Joshua Rogers
Greensboro,NC
Summary
Results-driven Store Manager with expertise in customer service, operational management, and team leadership. Proven track record in enhancing customer satisfaction and streamlining operations to boost sales and efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Subway
Carolina Shores, NC
10.2021 - 10.2025
- Oversaw daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Streamlined scheduling processes to optimize labor costs while maintaining service quality.
- Conducted regular performance evaluations to develop team skills and improve productivity.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Kitchen Manager
Sea Trail Resorts
Sunset Beach, NC
11.2019 - 09.2021
- Oversaw kitchen operations, ensuring adherence to food safety and quality standards.
- Developed and implemented training programs for kitchen staff, enhancing efficiency and teamwork.
- Managed inventory control processes, reducing waste through effective stock management.
- Collaborated with chefs to design seasonal menus that aligned with guest preferences and trends.
- Streamlined kitchen workflows, improving service speed and customer satisfaction levels.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Coordinated supplier relationships, negotiating contracts to secure quality ingredients at competitive prices.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
Kitchen Manager
Red Robin
Wake Forest, NC
07.2013 - 10.2019
- Conducted regular performance evaluations of staff, providing feedback and fostering professional growth.
- Enforced compliance with health regulations, resulting in successful inspections and certifications.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
- Improved customer satisfaction with timely and accurate food delivery.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Optimized food presentation and plating techniques, elevating overall dining experience.
- Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Boosted team morale and performance through effective leadership and training programs.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Enhanced kitchen efficiency by streamlining meal preparation processes.
Education
High School Diploma -
Wake Forest-Rolesville High School
Wake ForestSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Hospitality Knowledge
- Effective Computer Skills
- Leadership and Team Management
- Operational Management
- Flexibility and Adaptability
Timeline
Store Manager
Subway
10.2021 - 10.2025
Kitchen Manager
Sea Trail Resorts
11.2019 - 09.2021
Kitchen Manager
Red Robin
07.2013 - 10.2019
High School Diploma -
Wake Forest-Rolesville High School