Shi'Monique Cyphers
Converse,TX
Summary
Experienced customer–oriented professional with excellent communication skills, looking to obtain the position for WFH Customer Service Agent. Bringing in exceptional ability to handle high volume calls, and conflict resolution skills to assist customers and to handle complaints in a courteous and professional manner.
Overview
7
7
years of professional experience
Work History
WFH-Member Engagement Specialist
BeneLynk
01.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits through phone, text, mail and email.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Confirmed members benefits for accuracy and updated all data to ensure needs were met for participants
- Explained benefits being offered to participants in easy to understand terms in order to educate each member on available option to resolve day to day challenges.
WFH TRANSPORTATION SPECIALIST
Ibex Global
03.2023 - 01.2024
- Handled calls from drivers, customer service, and other route-related inquiries
- Resolved routine problems with routing, courier staffing, and common customer service issues
- Scheduled drivers to maximize transportation revenue and guest satisfaction
- Utilized routing software to construct well-planned routes.
WFH BENEFITS SPECIALIST
Ibex Global
01.2023 - 03.2023
- Guided members through the enrollment process for all benefit programs
- Assisted members in completing forms, providing general responses to benefits inquiries
- Provided input on opportunities to automate processes utilizing tools and resources
- Rendered support to individuals and departments for addressing purchasing card policies
- Responded to purchasing card questions with specific guidance relevant to entity's credit needs
- Processed customer adjustments to maintain financial accounts.
CSR
Conduent
06.2022 - 10.2022
- Educated small businesses about how to grow and raise awareness to their business
- Communicated product features, advantages, and benefits to customers
- Developed and maintained strong customer relationships and networks within designated sales territory
- Displayed enthusiasm and knowledge about restaurant's menu and products.
WFH SALES REP
Salelytics
10.2020 - 03.2021
- Boosted revenue by promoting company products and services with every call
- Protected customer and company information with strict use of established security procedures
- Answered customers' questions about policies and procedures with friendly and knowledgeable approach.
HOSTESS
Dennys
10.2019 - 12.2020
- Greeted and accommodated guests, building positive experience from first interaction
- Delivered customer checks and securely processed credit card or cash payments
- Used focus and memorization skills to keep track of tables and remember orders.
SERVER
Dennys
05.2018 - 03.2019
- Processed payments and completed register transactions accurately
- Jotted down customer orders and promptly delivered food and drinks
- Exercised focus and concentration to keep track of tables and remember orders.
FRAUD SPECIALIST
Alorica Universal City
04.2018
- Observed customer transactions to identify fraudulent activity
- Investigated debit and credit card claims on behalf of merchant customers
- Determined existing fraud trends by analyzing accounts and transaction patterns.
CUSTOMER SERVICE REPRESENTATIVE
Alorica Universal City
06.2017 - 08.2017
- Boosted revenue by promoting company products and services with every call
- Protected customer and company information with strict use of established security procedures
- Answered customers' questions about policies and procedures with friendly and knowledgeable approach.
Education
HIGH SCHOOL DIPLOMA -
Judson High School
Converse, TX05.2016
Skills
- Verbal and written communication
- Multitasking
- MS Excel
- PowerPoint
- Word
- Dispute investigation
- Active listening
- Creative Solutions
- Assisting Customers
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relations
- Credit Card Payment Processing
- Problem-Solving Ability
Personal Information
Title: Customer Service Representative
Timeline
WFH-Member Engagement Specialist
BeneLynk
01.2024 - Current
WFH TRANSPORTATION SPECIALIST
Ibex Global
03.2023 - 01.2024
WFH BENEFITS SPECIALIST
Ibex Global
01.2023 - 03.2023
CSR
Conduent
06.2022 - 10.2022
WFH SALES REP
Salelytics
10.2020 - 03.2021
HOSTESS
Dennys
10.2019 - 12.2020
SERVER
Dennys
05.2018 - 03.2019
FRAUD SPECIALIST
Alorica Universal City
04.2018
CUSTOMER SERVICE REPRESENTATIVE
Alorica Universal City
06.2017 - 08.2017
HIGH SCHOOL DIPLOMA -
Judson High School
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