Shina Singh
Sacramento,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduler
Scheduler Cancer Infusion/ Radiology, Community Medical Center
Clovis, CA
08.2021 - Current
- Scheduling Patients
- Take in coming /outgoing calls
- Work on Work ques
- NextGen Software
- Train new schedulers
- Check in Patient's
- Cross Train to Radiology Department scheduling.
- Passionate about learning and committed to continual improvement
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Gained extensive knowledge in data entry, analysis and reporting
- Developed strong communication and organizational skills through working on group projects
- Paid attention to detail while completing assignments
Scheduler
Cardiac Institute
Fresno, CA
01.2021 - 08.2021
- Check out Patients
- Schedule Patients
- Incoming/ Outgoing Calls
- Referrals
- Schedule Consults
- Prepare Charts for Day
- Triage Calls
- Fax/ Scan/ Copies of Documents
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions
- Increased customer service success rates by quickly resolving issues
- Developed and implemented strategies to streamline office operations
- Trained 2 employees for scheduling
Front Office Receptionist
Guardian Medical
Fresno, CA
10.2020 - 11.2020
- Medical billing
- Brightree
- DME
- HST
- Referrals
- Scheduling
- Identified visitors' needs to offer solutions and information
- Increased productivity by cleaning and organizing supplies
- Managed 50 calls per day
Respiratory Care Technician
Community Reginal Medical Center
Fresno, CA
04.2020 - 07.2020
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards
- Operated and maintained medical equipment used to diagnose and treat patients
- Cleaned and sterilized instruments, equipment and surfaces
- Resolved problems, improved operations and provided exceptional service
- Managed 20-30 machines per day
Front Desk
Milburn Dental
Fresno, CA
11.2019 - 06.2020
- Scheduling
- Sales
- CRM Software
- Dental Billing
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Collected room deposits, fees, and payments
- Developed and maintained positive relationships with guests for satisfaction
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
Medical Records
Golden Valley Health Centers
Atwater, CA
08.2019 - 11.2019
- Gathers patient information by collecting demographic information from variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer
- Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures
- Initiates medical record by creating and processing patient care record folder.
- Transcribed 200 medical records per week
- Managed electronic medical records for 200 patients
Dental Claims Coordinator
Soft Touch Dentistry
Sacramento, CA
05.2017 - 06.2019
- Handling all customer inquires regarding insurance on daily basis
- Sending x-rays, dental documents, and narratives via NEA attachment
- Gathering information regarding customer claims
- Obtaining and verifying financial arrangement paperwork
- Eaglesoft
- PPO Ins
- Scheduling
- CRM
- Dental Billing
- Completed bi-weekly payroll for 7 employees
Patient Service Representative
NorthBay Healthcare
Fairfield, CA
01.2016 - 03.2017
- Scheduling patient appointments
- Verifying customer insurance information and doctor referrals
- Maintaining, organizing, and filing confidential, customer paperwork
- Handling calls and customer inquiries
- Worked In Pain Management
- Worked in Oncology/ Radiation Department
- Worked In Orthopedics Department as well
- Managed 100 plus calls per day
Medical Service Representative
Sutter Health
Fairfield, CA
10.2015 - 01.2016
- Maintaining up-to-date information about various insurance types
- (HMO, PPO, EPO, etc.)
- Verifying patients' financial statuses and notifying appropriate parties
- Assisting physicians and doctors with patient-related inquiries
- Handling calls and customer inquiries
- Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone
- Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures
- Used Epic to schedule appointments
- Developed and implemented customer service policies and procedures
- Connected patients to relevant community resources to enhance patient health and well-being, increasing patient satisfaction 10%
Patient Service Representative
Children's Choice Pediatric Dental Care
Vacaville, CA
01.2013 - 10.2015
- Ability to multitask, excellent organization/time management skills
- Be familiar with dental terminology, procedure codes and insurance billing
- Experience in confirming insurance plans, Billing claims and following up with claims.
- Managed patient registration process, confirming data accuracy and completeness
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Built and maintained positive working relationships with patients and staff
- Investigated insurance claims denials and appeals
- Resolved customer complaints using established follow-up procedures
- Responded to inquiries by directing calls to appropriate personnel
- Managed over 50 calls per day
Medical Assistant
Planned Parenthood Mar Monte
Sacramento, CA
11.2010 - 01.2013
- MRI reading (and recording) patient temperature, pulse, and respiration
- Prepping patient rooms prior to their arrival
- Providing support duties for operating treatment equipment
- Other lab procedures (collecting urine samples, etc.)
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Performed medical records management, including filing, organizing and scanning documents
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Measured patient pulse oximetry
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Prepared lab specimens for diagnostic evaluation
- Taught patients about medications, procedures, and care plan instructions
- Managed about 50-150 patients per day
Education
BBA - Business Management
University of Phoenix
08.2026
Associate of Arts - Healthcare Management
University of Phoenix
01.2012
High school diploma -
Center High School
May 2007
Skills
- Reception
- Front Office
- Medical Billing
- Epic
- NextGen
- Medical Records
- Insurance Verification
- CRM Software
Certification
Certified Phlebotomy Technician
July 2023 to July 2026
Timeline
Scheduler
Scheduler Cancer Infusion/ Radiology, Community Medical Center
08.2021 - Current
Scheduler
Cardiac Institute
01.2021 - 08.2021
Front Office Receptionist
Guardian Medical
10.2020 - 11.2020
Respiratory Care Technician
Community Reginal Medical Center
04.2020 - 07.2020
Front Desk
Milburn Dental
11.2019 - 06.2020
Medical Records
Golden Valley Health Centers
08.2019 - 11.2019
Dental Claims Coordinator
Soft Touch Dentistry
05.2017 - 06.2019
Patient Service Representative
NorthBay Healthcare
01.2016 - 03.2017
Medical Service Representative
Sutter Health
10.2015 - 01.2016
Patient Service Representative
Children's Choice Pediatric Dental Care
01.2013 - 10.2015
Medical Assistant
Planned Parenthood Mar Monte
11.2010 - 01.2013
BBA - Business Management
University of Phoenix
Associate of Arts - Healthcare Management
University of Phoenix
High school diploma -
Center High School
Certified Phlebotomy Technician
July 2023 to July 2026
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