Shindu Brown
Independence,United States
Summary
Personable and friendly customer service with over [8] years of experience at prioritizing andcompleting simultaneous tasks while achieving demanding service goals. Customeroriented teamplayer with expertise in customer relationship management, conflict resolution and up-selling. Dependable and courteous self-starter.Employee mentoringRelationship BuildingReport writingCustomer relationshipsGoal-orientedOrder processingExcellent communication skillsSchedule coordinationTime management skills
Overview
22
22
years of professional experience
Work History
Paraprofessional
Quantum
Kansas, MO
09.2023 - Current
- Prepared instructional materials and maintained a clean learning environment.
- Instructed students on usage and care of equipment to prevent injuries.
- Managed computers in classrooms and laboratories and assisted students with computer use when required.
- Supported students with special needs through individualized attention.
- Implemented school policies and procedures consistently across classrooms.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Planned and supervised games and other recreational activities for students.
- Facilitated small group instruction to reinforce classroom concepts.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Assisted teachers in creating engaging lesson plans for diverse learners.
Team Leader
Maximus
kansas, mo
04.2020 - 04.2021
- Designated goals and evaluated team progress, noting success and offering team-building exercises
- Collaborated with team to encourage open sharing of ideas and solutions
- Encouraged open communication and team engagement to improve employee morale
- Implemented EMS and 5S protocols to eliminate inefficiencies
- Managed downtime well to minimize production disruptions
- Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines
- Resolved customer issues to restore confidence and meet contract terms
- Communicated regularly with external and internal customers to understand and meet their needs.
Customer Service Representative
SBCurrent
05.2011 - 05.2017
- Generated leads for new sales through telephone and email contact with customers
- Resolved escalated customer issues quickly to drive client retention
- Gathered information from customers and asked open-ended questions to understand needs and address quickly
- Answered [100]+ inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services.
Assistant Sales Manager
Walmart
06.2008 - 04.2011
- Helped sales professionals finalize customer sales and handled escalated concerns
- Opened and closed the store, set up registers and secured cash
- Established action plans for team members and helped each person attain objectives
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on the sales floor.
General Manager
Burger king
Mobile, Al
01.2002 - 01.2011
- Hired, coached and trained staff and monitored performance and offered mentoring to junior team members
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
Education
Saint lukes hospital
Jefferson High School
Skills
- Team assessment
- Leadership
- SMART goals
- Mentoring
- Decision making
- Team building
- Coaching
- Conflict resolution
- Maintain systems
- Balance accounts
- Coordinate supplies
- Troubleshoot service issues
- Set up devices
- Coordination
- Verbal communication
- Collaboration
- Task prioritization
- Creative thinking
Timeline
Paraprofessional
Quantum
09.2023 - Current
Team Leader
Maximus
04.2020 - 04.2021
Customer Service Representative
SBCurrent
05.2011 - 05.2017
Assistant Sales Manager
Walmart
06.2008 - 04.2011
General Manager
Burger king
01.2002 - 01.2011
Saint lukes hospital
Jefferson High School
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