Hi, I’m
Jeannie Abby Gustafson
Business Professional
Tomball,TX
Summary
Customer Relationship Professional demonstrating exceptional verbal and written communication skills alongside strong sales and service expertise. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
30
years of professional experience
Work History
CyFair ISDCypress
Paraprofessional
09.2022 - 05.2024
Job overview
- Assisted teachers in daily classroom activities and student engagement.
- Supported individual student learning through tailored instruction and resources.
- Managed classroom behavior by implementing positive reinforcement techniques.
- Collaborated with special education staff to support diverse learning needs.
Chicago Public Schools CPSChicago
Special Education Classroom Assistant
08.2015 - 06.2021
Job overview
- Assisted teachers in preparing instructional materials for special education classes.
- Supported students with diverse learning needs during classroom activities.
- Collaborated with staff to implement individualized education plans effectively.
- Organized classroom resources and maintained a positive learning environment.
- Participated in training sessions to enhance knowledge of special education practices.
- Aided in behavioral management strategies to promote student engagement and focus.
- Utilized positive reinforcement techniques when working with special needs students.
- Assisted with transportation of special needs students to field trips or other activities outside of school hours.
- Supported the implementation of behavior management plans and strategies designed by teachers.
- Organized materials needed for classroom activities and lessons.
- Provided individualized instruction for students with disabilities in accordance with their IEPs.
- Assisted special needs students with daily activities and tasks, such as dressing, eating, and toileting.
Parent Teacher AssociationChicago
President, Vice President, Secretary, Treasurer
08.2010 - 06.2021
Job overview
- Led community engagement initiatives to enhance parental involvement in school activities.
- Coordinated fundraising events to support educational programs and resources.
- Facilitated workshops for parents on various educational topics and child development.
- Organized volunteer opportunities to strengthen partnerships between parents and educators.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Represented the organization at community events and public forums to promote its mission.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Established fundraising strategies to increase financial support for programs and services.
Bank of AmericaChicago
Mortgage Loan Officer
05.2001 - 10.2005
Job overview
- Evaluated borrower financial profiles to determine loan eligibility.
- Assisted clients in selecting appropriate mortgage products and options.
- Coordinated with underwriters to expedite loan processing and approvals.
- Developed strong relationships with clients to ensure satisfaction and retention.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Facilitated workshops and seminars on mortgage products and financial literacy.
Bank of AmericaChicago
Senior Relationship Banker
03.1994 - 05.2001
Job overview
- Cultivated strong relationships with clients to enhance customer satisfaction.
- Assessed client needs to provide tailored financial solutions and services.
- Educated clients on banking products, services, and digital tools available.
- Managed financial transactions efficiently while ensuring compliance with regulations.
- Resolved client issues promptly to maintain high service standards.
- Provided advice on financial services, such as investments and insurance, to existing customers.
Education
Northeastern Illinois UniversityChicago, IL
Some College (No Degree) from Business Administration
04-2004
Wilbur Wright Junior CollegeChicago, IL
Associate of Arts
05-1994
University Overview
- Fall, 1994 - Dean's List
- Fall, 1994 - Honor Roll
Skills
- Classroom management
- Individualized instruction
- Behavioral intervention
- Special education support
- Resource organization
- Student assessment
- Financial analysis and planning
- Mortgage processing
- Customer relationship management
- Sales techniques and strategies
- Client needs assessment
- Team collaboration
- Cross-selling products
- Relationship management
- Ethical conduct
- Written communication skills
- Account management
- Verbal communication
Timeline
Paraprofessional
CyFair ISD
09.2022 - 05.2024
Special Education Classroom Assistant
Chicago Public Schools CPS
08.2015 - 06.2021
President, Vice President, Secretary, Treasurer
Parent Teacher Association
08.2010 - 06.2021
Mortgage Loan Officer
Bank of America
05.2001 - 10.2005
Senior Relationship Banker
Bank of America
03.1994 - 05.2001
Northeastern Illinois University
Some College (No Degree) from Business Administration
Wilbur Wright Junior College
Associate of Arts