Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinell Samuel

Somerset,NJ

Summary

Dedicated customer service professional with exceptional interactive skills. Committed to providing top-notch customer service to clients. Possessing collaborative and adaptive abilities. Excels at working seamlessly with team members in fast-paced environments to drive the achievement of collective goals.

Overview

8
8
years of professional experience

Work History

Toll Collector

NJ Turnpike Authority
10.2023 - Current
  • Accurately processed cash and electronic payments, managed a cash register, and maintained an accurate record of transactions to ensure proper accounting and reconciliation.
  • Provided courteous and efficient service to motorists by collecting tolls, answering questions, and addressing any concerns or issues related to toll operations.
  • Maintained detailed logs of toll transactions, reported discrepancies, and assisted in preparing daily financial reports to support accurate accounting.

Licensed Cosmetologist

The Hair Station
01.2019 - Current
  • Conducted personalized consultations to determine client needs and preferences, providing expert advice on haircuts, color, and styling to achieve desired looks.
  • Built and maintained strong client relationships through exceptional service and professional demeanor, resulting in a high rate of repeat business and client referrals.
  • Worked closely with salon staff to create a positive and productive work environment. Assisted in training new team members on salon protocols and techniques.Manage salon in the absence of the proprietor
  • Stayed updated on current hair trends and techniques through continuous education and industry research, incorporating new styles and products into service offerings.

Delivery Service Agent

Amazon
01.2017 - 01.2018
  • Successfully managed the delivery of grocery orders to customers' homes, ensuring timely and accurate fulfillment of orders with an emphasis on efficiency and customer satisfaction.
  • Delivered exceptional customer service by maintaining a professional and friendly demeanor, addressing customer inquiries, and resolving any issues or concerns promptly.
  • Coordinated with warehouse and support staff to streamline the delivery process, ensuring that packages were prepared and dispatched efficiently.
  • Accurately documented delivery details and maintained records of delivered items, including obtaining signatures and managing receipts to ensure proper transaction documentation.

Education

Some College (No Degree) - Fashion Merchandising

Middlesex Community College
Middlesex, NJ

Cosmetology License - Cosmetology

Middlesex County Vocational School Piscataway
Piscataway, NJ
06.2006

Diploma -

New Brunswick High School
New Brunswick, NJ
01.2002

Skills

  • Multitasking proficiency
  • Dependability
  • Client Resolution
  • Interpersonal communication skills
  • Time Management
  • Conflict Resolution
  • Learning Agility
  • Problem Solving
  • Consultative Selling
  • Product Promotion
  • Client Retention Strategies
  • Professionalism and Etiquette

Timeline

Toll Collector

NJ Turnpike Authority
10.2023 - Current

Licensed Cosmetologist

The Hair Station
01.2019 - Current

Delivery Service Agent

Amazon
01.2017 - 01.2018

Some College (No Degree) - Fashion Merchandising

Middlesex Community College

Cosmetology License - Cosmetology

Middlesex County Vocational School Piscataway

Diploma -

New Brunswick High School

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Shinell Samuel