SHINESE HARLINS-KILGORE
Moreno Valley,CA
Summary
Seasoned Floral Manager with a distinguished understanding of flower arrangements and leadership. Committed to increasing sales and supervising an efficient and excellent team. Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure.
Overview
25
25
years of professional experience
Work History
Floral Manager
Bristol Farms
Yorba Linda, CA
05.2016 - Current
- Take orders over phone, and make sure floral arrangements get delivered on time
- Attend weekly manager meetings, and reporting daily quota with director
- Managing department inventory, price integrity, labor and other operational processes to company standards
- Train, coach employees with procedures and tasks for department
- Assures high sales through establishing relationships with customers to ensure repeat business
- Attend conferences to learn up to date landscaping and floral
- Offer strong artistically arranging bespoke real and artificial flowers, leaves and other floral decorations
- Make corsages, bouquets, Wreaths, wedding decoration and other bespoke designs
- Gardening and processing herbs and flower experience
- Process flowers on daily basis
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Decreased shrink by 60% through close monitoring of department.
- Supervised 4 employees in floral department.
- Inventoried plants and flower care supplies and ordered more.
- Trained employees on customer order taking and basic floral arranging.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to arrangement decisions and provide information to customers.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Floral Designer
Sensuous Soul LLC
Moreno Valley, Ca, CA
12.2012 - Current
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Prepared potted plants and bouquets based on customer requirements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Bus Operator
LACMTA
Los Angeles, CA
05.2003 - 11.2012
- Reported any dangerous conditions that could have jeopardized safety of passengers or other members of public
- Maintained contact with dispatch and reports current positions and conditions affecting operation of route as required
- Maintained full understanding of local roads and traffic patterns.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
Education
Dominguez Hills Meeting and Event Planning Certification -
Cal State University
Carson, CA2014
AA - Business Management
Los Angeles Southwest College
Los Angeles, CA07.2006
Skills
- POS terminals proficiency
- Product inventories
- Shrink minimization
- Team Supervision
- Creative merchandising and display
- Client meetings
- Attention to Detail
- Critical Thinking
- Floral and plant knowledge
- Flower arranging
- Personnel development
Accomplishments
- Employee of the month
- Achieved lowering shrink through effectively helping with purchasing orders.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Floral Manager
Bristol Farms
05.2016 - Current
Floral Designer
Sensuous Soul LLC
12.2012 - Current
Bus Operator
LACMTA
05.2003 - 11.2012
Dominguez Hills Meeting and Event Planning Certification -
Cal State University
AA - Business Management
Los Angeles Southwest College