Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shinethia Epps

Fort Lauderdale

Summary

Proven Dispatcher at Hotwire Communication, adept in stress tolerance and customer relations, excelled in managing high-stress situations and fostering professional relationships. Leveraged dispatch software and communication abilities to surpass performance metrics, promoting seamless workflow and teamwork. Continuously pursued professional development, aligning with industry trends for enhanced service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant/Phlebotomist Technician

The Proctor Medical Group
12.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Packaged and shipped specimens to central lab daily.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Provided excellent customer service while verifying patient information and insurance at registration.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.

Laundry Attendant

Southgate Laundromat
12.2023 - 09.2024
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.

Dispatcher

Hotwire Communication
12.2020 - 09.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

Education

Certificate of Certification - Phlebotomy

Hollywood Career Institute
Hollywood, FL
08.2024

Associate of Science - Funeral Service And Mortuary Science

Miami Dade College
Miami, FL
06.2004

High School Diploma -

Dillard High School
Fort Lauderdale, FL
06.2000

Skills

  • Data Entry
  • Blood collection techniques
  • Communication abilities
  • Motivational Skills
  • Order of draw mastery
  • Specimen handling
  • Infection control protocols
  • Anatomy knowledge
  • Venipuncture Expertise
  • Quality Assurance Practices
  • Proper Tourniquet Application
  • Labeling and Documentation
  • Patient Care
  • Patient Safety
  • Phlebotomy Equipment Usage
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Schedule Management
  • Customer Relations

Certification

  • PT - Phlebotomy Technician

Languages

English

Timeline

Medical Assistant/Phlebotomist Technician

The Proctor Medical Group
12.2023 - Current

Laundry Attendant

Southgate Laundromat
12.2023 - 09.2024

Dispatcher

Hotwire Communication
12.2020 - 09.2024

Certificate of Certification - Phlebotomy

Hollywood Career Institute

Associate of Science - Funeral Service And Mortuary Science

Miami Dade College

High School Diploma -

Dillard High School

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Shinethia Epps