Summary
Overview
Work History
Education
Skills
Timeline
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Shiniqua Forman

Shiniqua Forman

Decatur,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Warehouse/Maintenance Coordinator

Gourmet Foods International
09.2021 - 03.2023
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Oversaw equipment, parts inventory, and tracked shipments to reduce stock shortages.
  • Data entry, spreadsheets, and tablet troubleshooting.
  • Developed maintenance reports to assess program success and inform operational decisions.

Warehouse Associate

CDC
05.2020 - 07.2021
    • Worked safely around moving machinery.
    • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
    • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
    • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Assistant Store Manager

TitleMax Title Pawns
07.2019 - 03.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Cashier/Customer Service Representative

Walmart
05.2017 - 06.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Picker & Packer

Advanced American Labs
01.2017 - 09.2017
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.

Customer Service Representative

Donnelly Communications
10.2011 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Business Administration

Strayer University
Morrow
07.2024

Skills

  • Data Entry
  • Structural Investigations
  • Microsoft excel, word and powerpoint
  • Freight Operations
  • Shipping and Receiving Understanding
  • Quality Assurance Controls
  • Department Leadership
  • Building Systems Knowledge
  • Inventory Monitoring
  • Task Prioritization
  • Customer Satisfaction
  • Business Development Understanding
  • Customer Relations
  • Active Listening
  • Call Center Operations

Timeline

Warehouse/Maintenance Coordinator

Gourmet Foods International
09.2021 - 03.2023

Warehouse Associate

CDC
05.2020 - 07.2021

Assistant Store Manager

TitleMax Title Pawns
07.2019 - 03.2020

Cashier/Customer Service Representative

Walmart
05.2017 - 06.2019

Picker & Packer

Advanced American Labs
01.2017 - 09.2017

Customer Service Representative

Donnelly Communications
10.2011 - 01.2017

Bachelor of Science - Business Administration

Strayer University

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Shiniqua Forman