Susanna Paul
New Orleans,LA
Summary
Dynamic Account Manager with thirteen years of experience offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Account Manager
Gourmet Foods International
04.2013 - 07.2024
- Present and sell local, artisanal, specialty food items and services to retail buyers
- Cultivated and facilitated relationships to effectively build sales for retailers and manufacturers
- Managed inherited customers and onboarded new customers
- Identified and resolved customer concerns and challenges
- Organized, collaborated, and participated in marketing events such as seminars, classes, trade shows, and tasting/pairing events
- Establish and maintain relationships with customer at corporate and store level
- Communicated shipping schedules and delivery of merchandise
- Created and initiated monthly promotional calendars for multiple retailers
- Devised and launched new business roll outs and new store openings
- Investigated inventory movement trends and orchestrated selling events
- Analyzed and presented business reviews
- Directed all paperwork required by customer and internally
- Resolved accounting and payment collection from customers
- Awarded Retail Salesperson of the Year for company in 2020
National Sales Representative
Fra’Mani Handcrafted Foods
05.2011 - 03.2013
- Targeted new business and managed accounts with distributors, retailers, restaurants, hotels, resorts, and institutions
- Worked as liaison between distributors and accounts to facilitate and support sales
- Analyzed internal and distributor sales data to measure progress and devise sales plans
- Grew Fra’Mani business within assigned distributors and direct retail accounts by identifying customer opportunities and facilitating solutions
- Acted as a brand ambassador by attending special events and trade shows to support accounts, gather customer interest, and reinforce the Fra' Mani brand; demoed products as needed
- Planned, set up, and executed trade shows and outside events
- Supported promotional campaigns and new product launches with current customers and prospects
Education
B.A. - Intercultural Studies, Economics
Wofford College
Skills
- Customer relationship building & management
- Lead generation
- Cold calling & Email prospecting
- Strong interpersonal skills
- Strong communication skills
- Discipline to work under minimal supervision
- Remote work
- Excel, Outlook, Word, & CRMs
- Customer training
- Product presentations
- Trade shows
- Sales negotiations
Workskills
- Customer relationship management
- Lead generation, cold calling, & email prospecting
- Strong interpersonal and communication skills
- Discipline to work under minimal supervision and remotely.
- Software – Excel, Outlook, Word, CRMs
Timeline
Account Manager
Gourmet Foods International
04.2013 - 07.2024
National Sales Representative
Fra’Mani Handcrafted Foods
05.2011 - 03.2013
B.A. - Intercultural Studies, Economics
Wofford College
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