Shiniqua James
Troy
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills.
Overview
10
10
years of professional experience
Work History
Assistant Team Leader
Market 32
Troy
02.2024 - Current
- Collaborated with other departments to ensure smooth integration of new projects into existing operations.
- Provided guidance to team members on various aspects of their job roles.
- Provided technical support to team members when needed.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Implemented strategies to take advantage of new opportunities.
Team Leader
Rainbow Cleaners
Troy
11.2021 - Current
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
Delivery Driver
Rainbow Cleaners
Troy
11.2021 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Drove company vehicle on assigned routes to make deliveries to customers.
Medical Transportation Driver
Ready Enterprise
Troy
07.2021 - 11.2021
- Communicated effectively with dispatch personnel regarding updates on patient status, location, and estimated time of arrival.
- Assisted in transporting patients to medical appointments when required.
- Developed strong relationships with clients by demonstrating compassion and understanding of their needs.
Direct Support Professional
Arc
Troy
06.2019 - 07.2021
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
Customer Service Cashier
Stewart's Shops
Troy
10.2015 - 08.2017
- Built positive relationships with customers by providing friendly and helpful service.
- Processed cash, check, and credit cards for customer purchases.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
Education
HIGH SCHOOL DIPLOMA -
New Hanover High school
Wilmington, NC06.2015
Skills
- Sales Expertise
- Daily Workflow Improvement
- Effective Customer Service
- Client Support
- Leadership
- Team building
- Motivational leadership
References
- Lisa Repecki, Manager, Rainbow Cleaners, (518) 763-8961, Shiniquajdb.923@gmail.com
- Sandy Farley, Team Friend, Customer Service, (518) 491-8761, Shiniquajdb.923@gmail.com
Timeline
Assistant Team Leader
Market 32
02.2024 - Current
Team Leader
Rainbow Cleaners
11.2021 - Current
Delivery Driver
Rainbow Cleaners
11.2021 - Current
Medical Transportation Driver
Ready Enterprise
07.2021 - 11.2021
Direct Support Professional
Arc
06.2019 - 07.2021
Customer Service Cashier
Stewart's Shops
10.2015 - 08.2017
HIGH SCHOOL DIPLOMA -
New Hanover High school