Open To Work
Shinola Ward
Space Coast Credit Union
Palm Bay,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Contact Center AssociateAdvanced Mobile NotarySupervisorTransport DriverInstitutional Counselor 3, Pert Team/Institutional Counselor 3
Location Preference
HybridRemote
Location:
Palm Bay, FL, USMelbourne, FLCocoa, FL
Open to relocation:
Yes
Important To Me
Work-life balanceWork from home option4-day work week
1
Certification
18
Years of experience
Dynamic and empathetic customer service professional recognized for exceptional productivity and efficiency in task execution. Specialized expertise in conflict resolution, data entry, and customer relationship management fosters strong client connections. Strong communication skills, effective problem-solving, and adaptability consistently contribute to delivering positive experiences and outcomes for customers. Committed to driving satisfaction and loyalty through dedicated service and proactive support.
Work History
Certified Juvenile Detention Officer
1 Year 1 Month- Supervised daily activities and ensured compliance with safety protocols for juvenile residents.
- Conducted intake assessments to evaluate individual needs and establish appropriate care plans.
- Mediated conflicts among residents to promote a safe and constructive environment.
- Collaborated with multidisciplinary teams to develop rehabilitation programs tailored to youth needs.
- Documented incidents and interactions, maintaining accurate records in compliance with legal standards.
- Trained new staff on operational procedures and crisis intervention techniques, enhancing team effectiveness.
- Implemented behavior management strategies that improved conduct among residents over time.
- Led workshops on life skills development, fostering personal growth and accountability among youth participants.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
Contact Center Associate
3 Years 7 Months- Respond to member phone calls/faxes/mail
- Demonstrates energy and enthusiasm in satisfying members' requests
- Balances member's requests with SCCU procedures
- Displays ability to perform a wide range of different tasks during the course of workday, to provide fast, friendly, and effective service to SCCU membership
- Work diligently to creatively solve member problems and questions by obtaining information, researching records, following up on details, and assessing members' needs
- Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships
- Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages, and deposit accounts appropriately
- Cross-sells and promotes SCCU products and services to potential and existing members that meet or exceed the member's needs
Advanced Mobile Notary
2 Years 3 Months- A Loan Signing Agent is a Notary who is specially trained to handle and notarize loan documents
- For lenders, Notary Signing Agents are the critical final link to complete the loan
- A Notary Signing Agent is hired as an independent contractor to ensure that real estate loan documents are executed by the borrower, notarized and returned for processing on time
Supervisor
7 Months- I supervised Residential Rehabilitation Counselors in the implementation of Therapeutic environment through effective management of treatment plans, proactive interventions, observations and monitoring and tracking of residents or patients behaviors
- Observe and evaluate work performance of Residential Counselors and Security Guards
- Establish and maintain effective work methods
- Participate in Supervisory, classification resident placement and MultiDisciplinary Team meetings, also I prepare required reports
- Provides for communication of information between shifts regarding residents and overall behavior of residents and program operations
Transport Driver
7 Months- Transported clients from their place of residence to doctors appointments and back who are unable to drive and that are disabled using a wheelchair
- I would properly secure the client in a company van making sure they were safe and stable before driving to the clients appointment
Institutional Counselor 3, Pert Team/Institutional Counselor 3
5 Years 10 Months- I was very honored to have been a part of being a founding member of the pert team in the unprecedented reduction of seclusion and restraint use at the center for forensic services dept
- A 280 bed and growing secure facility for forensic inpatient care
- Pert is an interdisciplinary team of motivated clinicians, nurses, and security professionals in the management of psychiatric emergencies and behavioral crises with CFS at the hospital
Live-in/Support Counselor
5 Years 6 Months- Direct personalized support to ensure supported individuals safety and health is maintained and they can experience the nature and quality of life of their choice based on their needs, preferences, aspirations and decisions consistent with program guidelines, policies and procedures
Education
High School Diploma
C/O 2002
Skills
Communication
Leadership
Customer service
Problem resolution
Time management
Active listening
Positive Attitude
Motivated
Goal oriented
Complaint handling
Follow-up skills
Typing speed
Accomplishments
This Award was chosen by from thousands of surveys that memebers send in about their great experience with a team member and chosen by the CEO.
Certification
- CPR First Aid
- Blood bourne Pathogens
- Defensive Driving Course
Languages
English
Professional
Timeline
Certified Juvenile Detention Officer
State of Florida-Department of Juvenile Justice
05.2025 - CurrentRead More
Contact Center Associate
Space Coast Credit Union
11.2022 - CurrentRead More
Supervisor
McNeil Island at the Special Commitment Center
10.2021 - 05.2022Read More
Advanced Mobile Notary
Western Washington
06.2020 - 09.2022Read More
Transport Driver
Medstar Transportation
11.2019 - 06.2020Read More
Institutional Counselor 3, Pert Team/Institutional Counselor 3
Western State Hospital
01.2014 - 11.2019Read More
Live-in/Support Counselor
Aacres Landing Tacoma
06.2008 - 12.2013Read More
Pierce College
Read More
Spanaway Lake High
High School Diploma
Read More
Peninsula College
Read More