Shintani Wright
Texarkana,AR
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
5
5
years of professional experience
Work History
General Manager
Comfort Suites Hotel
Texarkana, Texas
12.2023 - Current
- Managed daily operations to ensure smooth workflow and team coordination.
- Developed and implemented strategies to enhance customer satisfaction and service quality.
- Oversaw inventory management to maintain adequate stock levels and reduce waste.
- Coordinated staff training programs to improve employee performance and engagement.
- Analyzed market trends to inform decision-making and drive business growth initiatives.
- Facilitated effective communication between departments to streamline processes and operations.
- Led regular team meetings to discuss progress, challenges, and operational improvements.
- Maintained compliance with company policies and industry regulations in daily operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
Front Desk Manager
Comfort Suites Hotel
Texarkana, Texas
03.2022 - 12.2023
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed front desk operations and coordinated guest services efficiently.
- Handled guest inquiries and resolved issues promptly with professionalism.
- Assisted in training new front desk staff on policies and procedures.
- Processed payments and managed billing inquiries with attention to detail.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Promoted hotel amenities and services to enhance the guest experience.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
Housekeeper
Comfort Suites Hotel
Texarkana, Texas
01.2021 - 03.2022
- Maintained cleanliness of guest rooms and public areas daily.
- Restocked supplies and amenities in guest rooms and common areas.
- Assisted with deep cleaning tasks during off-peak times.
- Collaborated with team members to uphold hotel standards.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Utilized cleaning equipment and chemicals safely while following protocols.
- Provided friendly service to guests while addressing their requests efficiently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Skills
- Inventory control
- Budgeting
- Operations management
- Customer relationship management
- Staff training
- Market analysis
- Sales strategy
- Human resources management
- Supervision and training
- Time management
- Problem solving
- Departmental operations management
- Performance evaluations
- Loss prevention
- Goal setting
- Profit and loss accountability
- Cross-functional team management
- Top talent recruiting, hiring, and retention
Affiliations
- Makeup Artistry and experimenting with new techniques
- Fashion design and clothing tailoring
- Visual art and creative projects
- Hiking and outdoor wellness activities
Languages
Spanish
Limited
References
References available upon request.
Timeline
General Manager
Comfort Suites Hotel
12.2023 - Current
Front Desk Manager
Comfort Suites Hotel
03.2022 - 12.2023
Housekeeper
Comfort Suites Hotel
01.2021 - 03.2022