Shiomara Rizo
Colton,CA
Summary
Compassionate Medical Assistant with extensive experience at Optum Care Inc., excelling in patient management and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and reliable support. Skilled in EMR systems and vital sign monitoring, ensuring high-quality care in fast-paced environments. A dedicated team player committed to improving health outcomes.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Optum Care Inc.
02.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
San Bernardino Medical Group
06.2012 - 02.2018
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Medical Assistant Certification - Medical Assistance
Everest College
San Bernardino, CA06.2012
High School Diploma - General Studies
Colton High School
Colton, CA06.2004
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Professionalism and ethics
- Compassionate caregiver
- Appointment setting
- Medical supply inventory
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient management
- Patient relations
- Simple dressings
- Prioritizing stat orders
- Medical terminology in languages
- Monitoring patient progress
- Valid state driver's license
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Optum Care Inc.
02.2018 - Current
Medical Assistant
San Bernardino Medical Group
06.2012 - 02.2018
Medical Assistant Certification - Medical Assistance
Everest College
High School Diploma - General Studies
Colton High School
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