Shiquita Noble
Powder Springs,GA
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Cobb County School System
08.2023 - Current
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Assisted students in mastering subject material and preparing for tests.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Customer Service Representative Agent- Hybrid
D & L Painting
07.2016 - 06.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Detailed payment options and explained price, receipt and billing details to customers.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Assistant Director
Gateway Academy
05.2012 - 06.2016
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Familiarized parents with center's policies, regulations, fees and curriculum
- Cultivated and maintained excellent working relationships with applicable school districts and communities to funnel students for afterschool and summer programs
- Supported children's emotional and social development by adapting communication tactics for differing client needs
- Offered stimulating curriculum that accommodated all learning styles
Administrative Office Manager
Gateway Academy
08.2010 - 05.2012
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Coordinated admission processes and prepared medical records and agreement packets
- Managed clerical needs of company employees, including copying, faxing and file management
Preschool Lead Teacher
Gateway Academy
10.2008 - 08.2010
- Established an open and loving environment where children could express themselves and direct their own learning
- Performed assessments on each child and documented results
- Evaluated facility environment, removed concerns and optimized for children's safety
- Utilized technological advancements that engaged and empowered children
- Developed lesson plans to teach course materials according to schedule
Front Desk Receptionist
KinderCare Center
07.2007 - 09.2008
- Maintained reception area clean and neat to provide visitors with a positive impression of the company
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified guest payment and contact information
- Responded to telephone inquiries from clients, vendors and the public
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
Education
B.S - Sociology
Columbus State University
Columbus, GA10-2025
Early Childhood Certificate -
Chattahoochee Tech
Dallas, GA01.2007
Skills
- Call center procedures
- Documentation Review
- Microsoft Outlook
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Customer satisfaction measurement
- Multi-Task Management
- Prioritization
- Adaptable
Certification
- Policies
- Attendance
- New Programs Review
- Implementation Management
- Student Counseling
- Time Management
- Communication
- Learning Strategies
- Microsoft Office Specialist (MOS) - Microsoft.
- Help Desk Analyst, Tier 1 Support Specialist
- Customer Service Specialist (CSS)
Accomplishments
- Took all offered shifts to maintain coverage for students
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Substitute Teacher
Cobb County School System
08.2023 - Current
Customer Service Representative Agent- Hybrid
D & L Painting
07.2016 - 06.2024
Assistant Director
Gateway Academy
05.2012 - 06.2016
Administrative Office Manager
Gateway Academy
08.2010 - 05.2012
Preschool Lead Teacher
Gateway Academy
10.2008 - 08.2010
Front Desk Receptionist
KinderCare Center
07.2007 - 09.2008
Early Childhood Certificate -
Chattahoochee Tech
- Policies
- Attendance
- New Programs Review
- Implementation Management
- Student Counseling
- Time Management
- Communication
- Learning Strategies
- Microsoft Office Specialist (MOS) - Microsoft.
- Help Desk Analyst, Tier 1 Support Specialist
- Customer Service Specialist (CSS)
B.S - Sociology
Columbus State University
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