SHIQUITA SPENCER
Chicago,Illinois
Summary
Dynamic dispatch supervisor recognized for exceptional leadership and problem-solving skills. Strong organizational abilities and a proactive approach ensure effective scheduling, role adjustments, and prioritization of critical issues. Committed to enhancing efficiency and reliability in both individual tasks and team initiatives. Extensive knowledge of dispatch procedures and policies contributes to streamlined operations and improved outcomes.
Overview
16
16
years of professional experience
Work History
Plumbing Coordinator
F.E. Moran
10.2024 - Current
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Developed and maintained project schedules, ensuring timely completion of deliverables.
- Implemented process improvements that increased operational efficiency across departments.
- Managed resource allocation and budgeting for multiple projects simultaneously.
- Answer inbound service/repair calls from customers
- Schedule plumbing service calls,precentive maintenace,inspections, and emergency repairs
- Dispatch technicians effeciently, planning routes and assigning jobs.
- Prepare purchase orders, manage vendor invoices, and assist in billing or contract adminstration
- Coordinate inventory for plumbing parts and supplies to support field opperations
- Maintain documentation: service reports, job close-outs, customer logs, and compliance records
- Supports construction teams and coordinates both service and project side needs
- Communicate plumbing requirements and constraints to HVAC, fire protection, and other trade teams
- Prepare job site binders,installation manuals and documentation for crews
- Communicate changes, updated drawings, and schedule revisions to site leadership
Dispatch Supervisor
Roto-Rooter Plumbing & Drain Service
10.2020 - 10.2024
- Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches
- Ensure company initiatives are being adhered to, i.e. proper distribution of jobs
- Problem solving with branch and call center personnel
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Manage customer interaction and escalations to appropriate conclusion
Warehouse Operations Supervisor
Intelligent Service
01.2016 - 09.2020
- Responsible for maintaining and overseeing inventory and supplies by receiving, storing, and delivering them and equipment to different departments
- Maintain storage area by organizing floor space, adhering to storage design principles, and recommending improvements.
- Maintain inventory by conducting monthly physical counts, reconciling variances, and inputting data.
- Secure warehouse by turning alarms on and testing all warehouse systems.
- Keep equipment operating by enforcing operating instructions, troubleshooting breakdowns preventive maintenance, and calling outside vendors for repair
- Secure warehouse as well as supervising staff.
- Ensure balanced workflow to eliminate delays and inefficiencies.
- Communicate with suppliers, vendors and customers to ensure high quality inventory.
- Maximize productivity of all warehouse staff.
- Optimize employee workflow
- Train, guide, and evaluate new warehouse workers
General Warehouse Associate
BF Goodrich
02.2010 - 12.2015
- Duties included but were not limited to assisting with shipping and receiving, unloading trucks, and checking in merchandise
- Prepared orders by processing requests and supplying orders, pulling materials, packing boxes, placing orders in delivery area
- Maintained a safe and clean work environment by keeping shelves, pallet area, and workstations neat, swept, dusted and mopped.
- Organized warehouse and work area for orderliness at all times
- Completed deliveries by driving the company truck or van to and from vendors.
Education
Associate of Arts - Foudations of Business
Stillman College
Tuscaloosa, AL07.2008
Diploma - General Studies
Aliceville High School
Aliceville, AL05.2005
Skills
- Proficient in Microsoft office
- Experienced professional
- Proven work experience as a supervisor
- Highly effective supervisory skills and techniques
- Hands-on commitment to getting the job done
- Excellent communication skills
- Excellent listening skills
- Ability to manage inventory, including auditing, forecasting and planning
Timeline
Plumbing Coordinator
F.E. Moran
10.2024 - Current
Dispatch Supervisor
Roto-Rooter Plumbing & Drain Service
10.2020 - 10.2024
Warehouse Operations Supervisor
Intelligent Service
01.2016 - 09.2020
General Warehouse Associate
BF Goodrich
02.2010 - 12.2015
Diploma - General Studies
Aliceville High School
Associate of Arts - Foudations of Business
Stillman College