Shir Cohen
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience at Best Buy, excelling in technical support and troubleshooting. Proven ability to resolve complex issues while delivering exceptional customer service. Skilled in system upgrades and complaint handling, consistently enhancing user satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Repair and Support Agent
Best Buy
Las Vegas, NV
04.2023 - Current
- Provided technical support for PC hardware and software issues.
- Installed, configured, and maintained Windows operating systems on PCs.
- Assisted with troubleshooting web application-related issues, such as browser compatibility errors or slow loading times.
- Implemented best practices for secure computing environments in accordance with industry standards.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Performed data entry duties using software applications such as Microsoft Excel and Access.
Barista
Starbucks
Las Vegas, NV
03.2022 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Customer Service Representative
Pure Barre
Henderson, NV
05.2021 - 01.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Some College (No Degree) - Design
University of Nevada - Las Vegas
Las Vegas, NVAssociate of Arts - Game Design
Fisher College
BostonSkills
- Troubleshooting and Diagnostics
- System Upgrades
- Issue Diagnosis and Resolution
- Customer Service
- Technical support
- Live chat support
- Complaint handling
Skills
- Available Weekends
- Adaptable and Flexible
Languages
English
Native/ Bilingual
Hebrew
Limited
Timeline
Repair and Support Agent
Best Buy
04.2023 - Current
Barista
Starbucks
03.2022 - 01.2023
Customer Service Representative
Pure Barre
05.2021 - 01.2022
Some College (No Degree) - Design
University of Nevada - Las Vegas
Associate of Arts - Game Design
Fisher College
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