Shira Holden-Stallworth
Philadelphia,Pennsylvania
Summary
An Experienced Supervisor in a leadership role ensuring on time job completion, assigning tasks, training and evaluating employees, provide feedback, mediating interpersonal conflicts, implementing and revising company policies. Provides leadership and vision which drives teams to meet their goals.
Overview
25
25
years of professional experience
Work History
Confirming Supervisor
Sago Market Research
09.2014 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Representative
Royal Bank America
03.1998 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Philadelphia High School For Girls
Philadelphia, PASkills
- Resolving Complaints
- Department Organization
- Payroll Preparation
- Project Management
- Effective panning, multi-tasking and time management skills
- Client relations strength
- Exceptional verbal, and written communication attributes
- Data collection and analysis
- Proficiency with Word, Excel, and Outlook
Timeline
Confirming Supervisor
Sago Market Research
09.2014 - Current
Customer Service Representative
Royal Bank America
03.1998 - 06.2013
High School Diploma -
Philadelphia High School For Girls
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