Summary
Overview
Work History
Education
Skills
Timeline
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Jayden Ackerson

Savage,MN

Summary

Dynamic Table Games Floor Supervisor with SMSC Gaming Enterprise, recognized for exceptional leadership and compliance monitoring. Expert in game rules and training, enhancing dealer proficiency and promoting responsible gaming. Proven ability to resolve disputes diplomatically while fostering a welcoming atmosphere, ensuring an engaging experience for all guests.

Experienced gaming professional prepared for supervisory responsibilities. Skilled in team collaboration, and conflict resolution. Known for adaptability, reliability, and strong focus on delivering results. Expertise in managing table games, ensuring compliance, and enhancing customer experiences.

Overview

4
4
years of professional experience

Work History

Table Games Floor Supervisor

SMSC Gaming Enterprise
05.2023 - Current
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.

Table Games Dealer

SMSC Gaming Enterprise
08.2021 - 12.2023
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Learned and followed company procedures to maintain consistency and standards.
  • Enforced game rules to maintain fair play and avoid disputes.

Education

High School Diploma -

Glencoe Silverlake High School
Glencoe, MN

Skills

  • Exceptional leadership
  • Guest relations
  • Policy enforcement
  • Game rules
  • Table game operation
  • Greeting guests
  • Training employees
  • Resolving complaints
  • Compliance monitoring
  • Teamwork

Timeline

Table Games Floor Supervisor

SMSC Gaming Enterprise
05.2023 - Current

Table Games Dealer

SMSC Gaming Enterprise
08.2021 - 12.2023

High School Diploma -

Glencoe Silverlake High School

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