Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shira Jones

.
Tarpon Springs,FL

Summary

Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.

Overview

7
7
years of professional experience

Work History

Substitute Teacher

Pinellas County School Board
11.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Caregiver

Southern Comfort Home Care
01.2019 - 08.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced client satisfaction by completing tasks efficiently, maintaining a clean home environment, and promoting safety.

Call Center Representative

Universal Healthcare Services
11.2017 - 01.2019
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Associate Degree in Nursing -

Keiser University
05.2001 -

Skills

  • Leadership

  • Classroom management

  • Student engagement

  • Adaptable

  • Lesson plan implementation

  • Organizational skills

  • Problem-solving

  • Active listening

Accomplishments

Associate of Arts Degree - June 2019

Timeline

Substitute Teacher

Pinellas County School Board
11.2022 - Current

Caregiver

Southern Comfort Home Care
01.2019 - 08.2022

Call Center Representative

Universal Healthcare Services
11.2017 - 01.2019

Associate Degree in Nursing -

Keiser University
05.2001 -

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