Shira Oden
Lockhart,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Free Speech Systems
Austin, TX
02.2023 - Current
- Responded to customer queries, ensuring accurate and detailed guidance on products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Farm Hand
Happy Chick Farms
06.2021 - 09.2022
- Local farm raising chickens to produce and sell pasteurized eggs
- Weighed feed to distribute to different chicken houses, fed hens and cleaned/filled water bowls, collected eggs/recorded daily egg count, hand washed and sorted eggs, packed and labeled orders, kept work area clean.
Barista
Starbucks
07.2011 - 08.2012
- Greeted customers with personable and friendly attitude, strived to make genuine personal connections with customers to create customer loyalty, took customers orders using a Point of Sale (POS) and intercom system, and helped team complete orders when it was needed.
Operations Supervisor
Best Buy
Austin, TX
10.2004 - 01.2010
- Began employment in cashier role, responsible for processing payments through POS system.
- Promoted to Customer Service Desk for processing returns and resolving customer complaints, while also ensuring accurate labeling and sorting of returned products.
- Performed new role as Sales Operator to provide customer support for pricing, product availability, and delivery queries via Cisco multi-line phone.
- Promoted to Admin Senior position and utilized a back office system for entering daily register totals, organizing employee files, and assisting the Operations Supervisor with delegated tasks.
- Promoted to Operations Supervisor while still being responsible for maintaining Admin Senior duties, conducted employee interviews, employee reviews, employee write up, made weekly schedule for front end team, helped support other supervisors from other departments in the store, attended regular leadership meetings, coached and trained operations team as Operations Supervisor.
Education
Some College (No Degree) - Early Childhood Education
Austin Community College
Austin, TXSkills
- Adaptability
- Positivity
- Patience
- Time management
- Empathy
- Attention to detail
- Conflict Resolution
- Perseverance
- Customer satisfaction measurement
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Data Entry
- Spreadsheets
- Problem-solving abilities
- Customer Service
- Order Fulfillment
- Follow-up skills
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
Personal Information
Title: Customer Service
Timeline
Customer Service Representative
Free Speech Systems
02.2023 - Current
Farm Hand
Happy Chick Farms
06.2021 - 09.2022
Barista
Starbucks
07.2011 - 08.2012
Operations Supervisor
Best Buy
10.2004 - 01.2010
Some College (No Degree) - Early Childhood Education
Austin Community College
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