Shirah Freeman
Madison,WI
Summary
Professional caregiver with significant experience in providing compassionate and effective support to individuals in need. Known for strong collaborative skills and adaptability, ensuring smooth team operations and consistent results. Expertise in personal care, medication administration, and emotional support, combined with reliable and flexible approach to ever-changing demands. Focused on creating positive impact and enhancing quality of life for those served.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Privately
02.2015 - Current
- Represented patient perspectives in conversations with medical professionals and relatives to enhance care coordination.
- Systematically logged all finished assignments to facilitate review and accountability.
- Monitored client well-being, identifying changes in health status and communicating effectively with team members.
- Assisted clients with mobility and transportation, ensuring safety during outings and appointments.
Direct Care Worker
Fiscal Assistance
04.2021 - 11.2023
- Supported daily hygiene and personal tasks, ensuring comfort and dignity for individuals served.
- Monitored medication administration processes to maintain compliance with labeling instructions.
Direct Care Worker
Privately
06.2019 - 01.2020
- Assisted patients with ALS in managing daily activities and improving overall well-being.
- Administered respiratory assistance through the use of bilevel machines, portable ventilators, cough assist machines, and suction machines, facilitating improved patient outcomes.
- Guided patients through daily routines, ensuring comfort and safety during each task.
- Compiled detailed spreadsheets to facilitate the ordering process and monitor usage of medical supplies, while organizing task execution.
- Facilitated effective patient nutrition through precise feeding tube administration. Achieved optimal feeding conditions by consistently flushing feeding tube before and after use.
- Trained new staff on best practices for direct care services, fostering a collaborative environment.
Front-end Cashier
Festival Foods
07.2017 - 06.2019
- Engaged with guests to assist in identifying and locating desired items for improved service.
- Managed sales transactions with precision, guaranteeing correct change for each customer interaction.
- Developed strong communication skills by actively engaging with guests in courteous and constructive dialogues.
Office Manager
Lending Hearts of Southern Nevada
10.2013 - 10.2017
- Assisted patients in identifying and utilizing available options for home health care, enhancing their overall care experience.
- Streamlined employee onboarding processes by producing essential documentation, such as spreadsheets, applications, patient sign-up forms, release forms, and HIPAA acknowledgment forms, contributing to improved operational efficiency.
- Conducted training sessions to reinforce understanding of HIPAA requirements for employees involved in patient recruitment.
- Organized and streamlined remote appointment scheduling and transportation services for new patients and those requiring recertification.
Childcare Provider
Private
12.2009 - 10.2013
- Managed daily schedules and activities for various families, fostering engagement and development for children.
- Executed thorough cleaning and organization of clients' homes to enhance living environments.
- Customized children's nutrition and activity schedules based on specific parental instructions.
- Designed age-appropriate activities for children, promoting skill development and engagement during supervision.
Tradition Creator
Great Wolf Lodge Reservation Center
03.2008 - 03.2010
- Curated personalized vacation experiences by guiding guests in choosing suitable times, locations, and accommodations, and suggesting additional packages for an enriched stay.
- Conducted training sessions for new hires, showcasing tradition-making methods and offering shadowing support during their early experiences.
- Implemented scripted communication to enhance visitor satisfaction and maintain brand standards at Great Wolf Lodge.
- Trained junior staff on effective reservation techniques and customer service best practices.
Education
High School Diploma -
West High School
Madison, WI01-2000
Skills
- Comprehensive patient management
- Medication dispensing
- Dependable punctuality
- Healthy meal preparation
- Strategic problem-solving
- Client interaction
- Phone etiquette
- Customer support
- Efficient data entry
Certification
Healthcare Administration Training Program, Urban League of Greater Madison August 2021
Timeline
Direct Care Worker
Fiscal Assistance
04.2021 - 11.2023
Direct Care Worker
Privately
06.2019 - 01.2020
Front-end Cashier
Festival Foods
07.2017 - 06.2019
Direct Care Worker
Privately
02.2015 - Current
Office Manager
Lending Hearts of Southern Nevada
10.2013 - 10.2017
Childcare Provider
Private
12.2009 - 10.2013
Tradition Creator
Great Wolf Lodge Reservation Center
03.2008 - 03.2010
High School Diploma -
West High School