Shirdon Brown
Dallas
Summary
Dedicated professional with a history of enhancing customer experiences through effective problem-solving and teamwork. Skilled in utilizing technology for efficient delivery management while adhering to safety protocols and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Dallas, TX
05.2023 - Current
- Navigated delivery routes efficiently, ensuring timely order completion and customer satisfaction.
- Utilized GPS technology to optimize delivery paths and reduce transit times.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Collaborated with team members to troubleshoot delivery issues and enhance service reliability.
- Adhered to safety protocols while handling food items during transportation.
- Monitored traffic patterns and adjusted routes accordingly to avoid delays during peak hours.
- Implemented feedback mechanisms to improve customer experience based on delivery performance insights.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Sales Associate
Rue21
San Antonio, TX
05.2017 - 07.2018
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory organization to ensure store presentation standards.
- Processed transactions accurately using point-of-sale (POS) systems, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve service efficiency.
- Educated customers about promotions and loyalty programs to drive engagement and retention.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Call Center Representative
Teleperformance
Abilene, TX
11.2016 - 12.2016
- Adapted to changing procedures and technologies quickly, enhancing operational effectiveness.
- Provided feedback to management on recurring issues, supporting continuous improvement efforts.
- Engaged in regular training sessions to enhance product knowledge and service skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled high-volume calls while maintaining professionalism and customer satisfaction.
Call Center Representative
Teleperformance
Abilene, TX
10.2016 - 11.2016
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Handled high-volume calls while maintaining professionalism and customer satisfaction.
- Documented customer interactions in CRM system for future reference and follow-up.
- Collaborated with team members to improve service delivery and efficiency.
- Resolved customer complaints by identifying issues and implementing appropriate solutions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Abilene High School
Abilene, TX05.2014
No Degree - Certified Medical Assistant
Concorde Career College
San Antonio, TXSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- GPS navigation
- Order picking and processing
- Vehicle cleaning and maintenance
- Delivery scheduling
- Client relationship management
- Documentation and reporting
- Order verification
- Payment collection
- Shopping orders
- Sales strategy development
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Record keeping
- Cash transaction handling
- Courteous and polite demeanor
- Retail logistics
Timeline
Delivery Driver
DoorDash
05.2023 - Current
Sales Associate
Rue21
05.2017 - 07.2018
Call Center Representative
Teleperformance
11.2016 - 12.2016
Call Center Representative
Teleperformance
10.2016 - 11.2016
No Degree - Certified Medical Assistant
Concorde Career College
High School Diploma -
Abilene High School