SHIREEN MENDEZ
Stockton,CA
Summary
Goal-driven professional with expertise in gathering, interpreting, and utilizing complex data to drive process improvement and optimize results. Specializes in monitoring business functions, safeguarding data, identifying growth opportunities, and implementing strategies for enhanced performance. Detail-oriented and analytical mindset committed to delivering impactful solutions for success.
Overview
20
20
years of professional experience
Work History
Correctional Case Records Analyst
California Health Care Facility
09.2019 - 05.2024
- Legal audit of inmate files including intake and parole
- Verify legal documents received from the courts to ensure accurate sentencing was processed
- Interpret and administer applicable laws, policies, and procedures
- Create and submit memos to the courts/Probation departments and outside agencies for requested documents/legal documents
- Conduct thorough audits of inmate’s files to ensure inmates term is calculated and input correctly into in-house systems
- Work with Correctional Counselors, inmate families, and law enforcement agencies in specific case processing
- Attend meetings regularly when new policies, procedures or laws/propositions come into effect
Case Records Technician
Deuel Vocational Institution
03.2006 - 10.2019
- Follow security and confidentiality procedures and policies
- Identifying documents that need action prior to placement within in-house system, proper placement of documents
- Identify, evaluate, interpret a multitude of documents
- Access, evaluate, update, retrieve, and maintain accurate data
- Create/print reports for various case records processes
- Coordinate and interact via telephone, fax, or written communication with a multitude of people, including but not limited to: staff at all levels of the institution, state and local law enforcement agencies, inmate family members, courts, attorneys, Office of the Attorney General, Department of Justice, and Board of Parole Hearings staff
Patient Registration Clerk
San Joaquin General Hoapital
02.2005 - 03.2006
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Verify patient insurance and screen non insured for county assisted programs.
Customer Service Call Center Representative
Blue Shield of CA
01.2004 - 02.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
General Education -
Tokay High School
Lodi, CA06.1998
Skills
- Data Collection
- Strategic Planning
- Communication
- Critical Thinking
- Report Analysis
- Creativity
- Legal Documentation
- Networking
PROFICIENCIES
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Memorandums
- Legal Report Interpretation
- Confidentiality Processes
Timeline
Correctional Case Records Analyst
California Health Care Facility
09.2019 - 05.2024
Case Records Technician
Deuel Vocational Institution
03.2006 - 10.2019
Patient Registration Clerk
San Joaquin General Hoapital
02.2005 - 03.2006
Customer Service Call Center Representative
Blue Shield of CA
01.2004 - 02.2005
General Education -
Tokay High School