Shireen Miller
Boulder Creek,CA
Summary
Strong leader and problem-solver dedicated to excellence in customer satisfaction. Streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgement to positively impact success within an organization.
Overview
25
25
years of professional experience
Work History
Director of Operations
Redwood Christian Park
05.2014 - Current
- Oversee day-to-day production activities in accordance with business objectives for large non-profit camp and conference center.
- Mitigate business risks by working closely with staff members and assessing performance managing Guest Service and Housekeeping Team for over 400 person capacity venue.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Build relationships with customers and community to establish long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor while increasing sales each year to improve facilities.
Special Event Production Coordinator
Independent Contractor
01.2004 - 04.2009
- Supervised staff during large scale events and maintained efficient performance from inception to completion.
- Hired, trained and supervised volunteers and support staff required for events.
- Brainstormed and implemented creative event concepts and themes.
- Developed site-specific operations plans governing aspects such as traffic and waste management for events.
- Contracts within Universal Studios Hollywood, Dreamworks Productions, Mattel Toys and other productions companies to ensure successful events from start to finish.
Education
Bachelor of Arts - Business Administration
California State University Northridge
Northridge, CASkills
- Cost Control
- Performance Monitoring and Evaluation
- Directing Team Members
- Staff Management
- Client Satisfaction
- Managing Live Events
- Improve Performance
- Manage Operations
Timeline
Director of Operations
Redwood Christian Park
05.2014 - Current
Special Event Production Coordinator
Independent Contractor
01.2004 - 04.2009
Bachelor of Arts - Business Administration
California State University Northridge
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