SHIREENA S. KHAN
New York,NY
Summary
An energetic & highly dynamic individual with over 16years of banking in a leadership capacity experience. Consistently awarded for commitment & focus, reliability in performance evaluation, and strong customer service. Highly adaptable, with a strong work ethic, time management, critical thinking, multitasking, analytical and internal and external supportive skills, seeking an opportunity for personal development & career progression.
Overview
18
18
years of professional experience
Work History
Universal Banker/Operation Assistant
Citibank North America
2008.05 - 2023.05
- Offered every customer exceptional service by remaining friendly & professional during every interaction
- Acted as pivotal point of contact between bank branches & reviewed bankers’ production with Compliance Manager to ensure the team passes the yearly audit
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings
- Resolved customer issues on personal savings, checking & lines of credit accounts; initiated wire transfers for clients ensuring compliance with the U.S. Treasury, Department ‘s Office of Foreign Assets Control & Anti- Money Laundering (AML)
- Adhered to strict guidelines regarding financial & customer data to avoid breaches & information misuse by conducting reviews of existing clients within the database to ensure accurate documentation & bank products were sold
- Fulfilled diverse duties to operate money counters, balance & replenish ATMs, maintained accounts & opened new accounts
- Identified customer financial needs, goals, & objectives to offer appropriate financial products to suit their individual needs
- Provided administrative support to team members, including making copies, sending faxes, organizing documents, created professional documents, rearranging & updating daily/weekly schedules, providing technical support, giving peer-to-peer feedback, & leading the team in the completion of daily tasks
Financial Associate Teller
Citibank North America
2005.08 - 2008.05
- Reviewed clients account before processing large withdrawals & deposits, recommend bank products & services to current & prospective customers to gain loyalty
- Helped customers open & close accounts, apply for loans, and make financial decisions ensuring activities were processed in accordance with standard operating procedures
- Handled loan payments, customer transactions, safe deposit boxes & check-cashing
- Incorporated new processes, tools, & approaches that increased efficiency
- Recorded transactions, promoted bank products, sold traveler checks, money orders, balanced daily cash deposits, and conduct vault inventory
- Verified amounts & integrity of every check or funds transfer by demonstrating expertise in identifying and mitigating potential fraud to alert the senior managers
- Assisted with administrative tasks, including filing, answering phones, created and implemented new organization and filing systems for documents managing internal compliance standards
- Increased knowledge of banking products & services by actively participating in available training classes & workshops
Education
No Degree - Business Administration
Queensborough Community College
Oakland Gardens, NYBusiness Administration - undefined
Queensborough Community College
Bayside, NY01.2006
Skills
- English
- Spanish
- Microsoft Office Suite
- Adobe Creative Suite
- Operating Systems (Windows XP/Vista/Windows 7)
- Internet Research
- Cash Handling & Transactions
- Managing time & meeting deadlines
- Transaction Management
- Reporting & Documentation
- Consultative Selling
- Audit Procedures
- Teller Operations
- Relationship Management
- Quality Assurance
- Information Dissemination
- Regulatory Compliance
- Database Management
- Conflict Resolution
- Cost Containment
Timeline
Universal Banker/Operation Assistant
Citibank North America
2008.05 - 2023.05
Financial Associate Teller
Citibank North America
2005.08 - 2008.05
Business Administration - undefined
Queensborough Community College
No Degree - Business Administration
Queensborough Community College