Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shirell Booth-Savoy

Baltimore,MD

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

26
26
years of professional experience

Work History

Owner/Operator/Manager/Supervisor

Sugar&Swoll Produce
05.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Correctional Officer 2

Maryland Division Of Corrections
07.2011 - 06.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Supported reentry programs that prepared inmates for successful integration into society.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Contributed to policy development, ensuring alignment with best practices in corrections management.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Interviewed inmates to obtain information and evidence.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Investigated and responded to incidents of inmate misconduct.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Prepared reports to document incidents and violations.
  • Conducted security checks of inmates and living areas.
  • Enforced rules and regulations to maintain order among inmates.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Responded to emergency situations and de-escalated hostile confrontations.

Phlebotomist

Jail health Servicea
03.2010 - 12.2010
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Verified patients' identification for proper sample collection.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Participated in quality assurance and competency assessment initiatives.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Conducted venipuncture and other CT procedures.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Organized daily work based on collection priority.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assisted in training and onboarding new phlebotomists.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Provided guidance and support to laboratory personnel.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Packaged and shipped specimens to central lab daily.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Verified proper storage and transportation of specimens to laboratories.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Patient Care Technician

St Joeseph Hospital
11.2005 - 11.2009
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Supported cost containment efforts by efficiently utilizing available resources during the preparation process without compromising product quality or safety.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Patient Care Technician

Maryland General Hospital
05.2001 - 10.2008
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Supported needs of [Number]+ residents under long-term care.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Contributed to team meetings, offering insights on patient care improvements based on direct observations.
  • Implemented infection control protocols, contributing to safer hospital environment.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Facilitated patient mobility and recovery with guided exercises and ambulation support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Documented patient information and care activities in electronic health record.
  • Streamlined patient check-in process, enhancing efficiency of care delivery.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.

Patient Care Technician

Johns Hopkins Hospital
03.1999 - 11.2004
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Contributed to team meetings, offering insights on patient care improvements based on direct observations.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Supported needs of [Number]+ residents under long-term care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Facilitated patient mobility and recovery with guided exercises and ambulation support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Implemented infection control protocols, contributing to safer hospital environment.
  • Streamlined patient check-in process, enhancing efficiency of care delivery.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Fostered clean and hygienic environment, reducing risk of infections.

Education

No Degree - Criminal Justice Social Behavior Science

Colorado Technical University Online
Colorado Springs, CO

High School Diploma -

Carver Vocational Technical High School
Baltimore, MD
06-1994

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Marketing
  • Team oversight
  • Strategic planning
  • Sales leadership
  • Business marketing

Timeline

Owner/Operator/Manager/Supervisor

Sugar&Swoll Produce
05.2021 - Current

Correctional Officer 2

Maryland Division Of Corrections
07.2011 - 06.2019

Phlebotomist

Jail health Servicea
03.2010 - 12.2010

Patient Care Technician

St Joeseph Hospital
11.2005 - 11.2009

Patient Care Technician

Maryland General Hospital
05.2001 - 10.2008

Patient Care Technician

Johns Hopkins Hospital
03.1999 - 11.2004

No Degree - Criminal Justice Social Behavior Science

Colorado Technical University Online

High School Diploma -

Carver Vocational Technical High School

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Shirell Booth-Savoy