Danniella Rivera
Chandler,AZ
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service role.
Overview
4
4
years of professional experience
Work History
Sugarist/Esthetician
Sugar Sugar LLC
Scottsdale, AZ
04.2023 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sugaring services on clients including eyebrows, lip, chin, and full face.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
Licensed Beauty Advisor
Sephora USA
Gilbert, AZ
02.2022 - 05.2023
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Evaluated customer skin to determine unique conditions and skin type
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Lead Cashier
Ulta Beauty
Chandler, AZ
11.2019 - 02.2022
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Directed merchandising and signage updates for weekly and seasonal promotional changes
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods
- Learned roles of other departments to provide coverage and keep store operational
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Aesthetics License -
Arizona State Board of Cosmetology
02.2018
Skills
- Client Needs Assessment and Intakes
- Scheduling
- Superior Attention to Detail
- Credit Card Payment Processing
- Sales and Upselling
- Professional Phone Voice
- POS Systems and Ordering Platforms
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sugarist/Esthetician
Sugar Sugar LLC
04.2023 - Current
Licensed Beauty Advisor
Sephora USA
02.2022 - 05.2023
Lead Cashier
Ulta Beauty
11.2019 - 02.2022
Aesthetics License -
Arizona State Board of Cosmetology
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