SHIRIN L. BYRD
ASHBURN,VA
Summary
Accomplished healthcare leader with more than 20 years of experience spanning diverse healthcare specialties and industry segments. Partners with physicians and staff to improve patient access, service delivery, and the patient experience through data review, process mapping, process changes, and cross-functional execution. Coordinates leadership feedback, operational insight, and community needs into practical improvements that support quality and practice growth.
Overview
2
2
Certifications
18
18
years of professional experience
Work History
Practice Manager
Mountain View Internal Medicine & Pediatrics
11.2024 - 02.2026
- Directed 80 daily patient visits across internal medicine and pediatrics operations while balancing access and service flow.
- Analyzed clinical, operational, and financial performance data to recommend action plans and support leadership decisions.
- Developed strategic initiatives to improve quality, service delivery, and patient experience from planning through implementation and review.
- Led cross-functional process and organizational changes, engaging staff and physicians in identifying issues and sustaining improvements.
- Served as liaison among patients, community physicians, and partners while resolving access and care delivery issues.
- Monitored patient and operational trends, then used frontline feedback to prioritize growth, access, and workflow improvements.
Practice Manager (Contract position)
Serving Seniors
01.2023 - 06.2024
- Built 10 partnership touchpoints weekly with providers and community organizations to expand referral pathways.
- Cultivated relationships with healthcare providers, care professionals, senior living communities, and community organizations.
- Matched older adults and families with healthcare, housing, and support resources based on individual needs.
- Developed processes, performance measures, and operational strategies to help leadership track results and refine services.
Vice President, Business Operations & Administration
Aveanna Healthcare
11.2019 - 06.2020
- Directed practice operations for a new private equity-backed division serving 27 clinics and home healthcare in 5 states.
- Owned P&L, revenue cycle improvement, and budget development & alignment while leading change management, clinician productivity, and staff development for 12 directors and managers.
- Standardized operating procedures across all clinics, streamlining patient flow, front office processes, and billing to cut collections days from 8 to less than 3 days.
- Eliminated 3 billing team FTEs and delivered $180K in cost reductions through streamlined billing operations.
- Restructured HR and recruiting, established a new hiring strategy, and streamlined onboarding and interview documentation to improve manager satisfaction.
- Reduced 4 recruiter FTEs and saved $300K by centralizing recruiting workflows and tightening hiring execution.
- Developed a centralized credentialing department and co-led the telemedicine launch, creating policies, procedures, and training that regained 35% of pre-COVID business volumes.
Managing Healthcare Operations Consultant
Berkeley Research Group
08.2017 - 05.2019
- Built trusted relationships with C-suite, physicians, and operational leaders across multiple service lines to align priorities and action plans.
- Restructured ambulatory care across three hospitals, improving scheduling workflows, patient access, wait times, patient volume, and quality while reducing costs by $3M.
- Redesigned physician referral networks, partnered with marketing on service promotion, and led physician education that generated millions in new revenues.
- Reduced external referrals from 45% to less than 20% by implementing new policy and strengthening internal service awareness.
- Improved surgical scheduling, standardized operating supplies and instrumentation, and tightened on-time start policies for surgeons, saving the health system $15M.
- Led change management for a behavioral health hospital to support Medicare compliance and smoother operational adoption.
- Initiated operational improvements that supported sustainable strategies across orthopedics, pediatrics, primary care, oncology, cardiology, and surgical services.
Executive Director
Wellstar Cobb Hospital
04.2016 - 06.2017
- Managed psychiatric inpatient, outpatient, and emergency services for 120+ FTEs, including physicians, RNs, social workers, and support staff.
- Applied cross-functional team leadership and change management to address inpatient admission issues through policy updates, physician and nurse education, and accountability.
- Drove double census growth, improved patient satisfaction, and generated $1M in revenue through inpatient workflow improvements.
- Used workflow analysis and process mapping to simplify inpatient admissions and strengthen quality of care.
- Launched telepsychiatry for patient evaluations across 11 Wellstar Emergency Rooms.
- Reduced patient wait time by 35% through telepsychiatry implementation in emergency care settings.
- Strengthened physician and nurse alignment around admission standards and accountability to support more consistent service delivery.
Director of Business Operations
Inova Health System
01.2011 - 03.2016
- Analyzed no-show trends and implemented patient reminders and policy changes, cutting no-shows from 32% to less than 10%.
- Established front office administration and financial policies that improved collections and accelerated billing.
- Reduced days outstanding on invoices by tightening billing workflows and follow-up.
- Co-led EPIC EMR implementation with cross-functional teams across behavioral health clinics.
- Managed business operations across outpatient behavioral health clinics, aligning daily workflows and staff coordination.
- Applied workflow analysis and process mapping to improve front-office and revenue-cycle processes.
- Drove change management across clinic operations to support adoption of reminders and updated policies.
Senior Financial Analyst
Medstar Hospitals
01.2010 - 12.2010
- Tracked [number]% budget variance across hospital service lines to surface financial risks and performance gaps.
- Analyzed budgets, revenue, expenses, productivity, and key metrics to assess service-line performance.
- Partnered with hospital leadership and clinical teams to translate findings into practical operational recommendations.
- Used workflow analysis and process mapping to improve resource allocation, efficiency, and healthcare utilization.
Regional Operations Manager
Medstar National Rehab Hospital
07.2008 - 12.2009
- Oversaw operations and financial performance for 10 outpatient clinics across Washington, DC, Maryland, and Virginia.
- Analyzed revenue, expenses, productivity, utilization, and patient volume to identify trends and performance gaps.
- Translated complex operational data into actionable recommendations for leadership and clinic stakeholders.
- Collaborated with clinical leaders to standardize processes and align resources with patient and organizational needs.
- Monitored key financial and operational metrics to spot risks, track performance, and guide course corrections.
- Prepared and presented monthly financial and operational reports to leadership.
- Applied workflow analysis and process mapping to support regional improvement initiatives and resource planning.
Education
Master of Health Administration (MHA) - undefined
Georgetown University
Washington, DC05-2008
Master of Science - Community Counseling
Georgia State University
Atlanta, GA12-1998
Bachelor of Arts (BA) - Psychology
University of Georgia
Athens, GA12-1991
Skills
- Cross-functional team leadership & collaboration
- Change management
- Practice operations management
- Patient access strategy
- Physician relations
- Revenue cycle management and improvement
- Budget development & alignment
- Workflow analysis and process mapping
- Business process improvement
- Financial performance analysis
- Payer contracting
- Managed care negotiations
- Physician compensation analysis
- Provider enrollment
- Workforce planning
- Contract management
- EPIC EMR
Certification
Lean Six Sigma – Green Belt
Timeline
Practice Manager
Mountain View Internal Medicine & Pediatrics
11.2024 - 02.2026
Practice Manager (Contract position)
Serving Seniors
01.2023 - 06.2024
Vice President, Business Operations & Administration
Aveanna Healthcare
11.2019 - 06.2020
Managing Healthcare Operations Consultant
Berkeley Research Group
08.2017 - 05.2019
Executive Director
Wellstar Cobb Hospital
04.2016 - 06.2017
Director of Business Operations
Inova Health System
01.2011 - 03.2016
Senior Financial Analyst
Medstar Hospitals
01.2010 - 12.2010
Regional Operations Manager
Medstar National Rehab Hospital
07.2008 - 12.2009
Bachelor of Arts (BA) - Psychology
University of Georgia
Master of Science - Community Counseling
Georgia State University
Master of Health Administration (MHA) - undefined
Georgetown University
LEADERSHIP + COMMUNITY SERVICE
- George Mason University Center for Community Mental Health, Food for Thought Fundraiser Committee Member, 2023, 2024
- Due West Church Dementia Ministry, Co-Leader, 2022
- Association for Ambulatory Behavioral Health, Board Member, 2014, 2017
- Georgetown Health Systems Alumni Group, President/Treasurer, 2007, 2012