Shirin Nejad
Clear Me
San Jose,CA
1
Certification
6
years of professional experience
Experienced with providing exceptional customer service and resolving inquiries promptly and effectively. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Knowledge of best practices in customer support and proven ability to adapt to evolving needs. Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.
Work History
Clear Ambassador
1 Year 10 Months- Provide Outstanding Customer Service: By offering first-rate assistance and responding to any questions, you may make the traveler, member, and prospective customer experiences enjoyable and unforgettable.
- Security and Safety Adherence: Comply with all security requirements, such as confirming traveler identification, examining airline documentation, and closely adhering to safety guidelines.
- Reach and surpass sales targets: Reach or surpass daily and monthly sales goals by continuously bringing on new members via proactive outreach and successful sales strategies. Be able to quickly switch between offerings in response to customer needs and operational objectives by demonstrating flexibility in learning and selling a range of goods and services.
- Consider a TSA Precheck application if you're a frequent traveler seeking to streamline your airport experience. They value efficiency and convenience, which is why they've chosen to apply for the program. This person is probably proactive about their travel plans, seeking to avoid the long security lines and reduce stress when traveling.
Retail Sales Associate
4 Years 3 Months- Greet customers and offer assistance
- Maintain knowledge of current promotions and sales
- Operate the cash register (POS) and handle transactions
- Keep the sales floor tidy and organized
- Restock merchandise and help with inventory counts
- Provide excellent customer service and resolve minor complaints
- Follow company policies and loss prevention procedures
- Unload delivery trucks and organize new inventory
- Replenish merchandise on the sales floor
- Ensure stockroom is clean and products are stored properly
- Support merchandising and floor set changes
- Assist with markdowns and price changes
Seasonal Sales Associate
3 MonthsEducation
High school diploma
Skills
Customer engagement
Effective listening
Effective problem resolution
Expertise in product features and benefits
Problem-solving skills
Customer issue management
Supportive understanding
Commitment to integrity
Customer service
User engagement strategies
Team coordination
Brand recognition
Certification
- Driver's License
- February 2024 to December 2027
Languages
English
Timeline
Clear Ambassador
Clear Me
08.2024 - CurrentRead More
Retail Sales Associate
Old Navy
07.2021 - 10.2025Read More
Seasonal Sales Associate
The Cotton On Group
10.2020 - 01.2021Read More
Del Mar High School
High school diploma
Read More