SHIRL OLLIE
Frederick,MD
Summary
Highly organized, business professional, skilled in customer service, data entry and research with a proven track record of consistently exceeding performance standards while ensuring accuracy and compliance.
Equipped with strong problem-solving abilities, attention to detail, and excellent communication skills. Poised to contribute to team success and achieve positive results, and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
BILLING SUPERVISOR
Frederick County Government
07.2020 - 01.2025
- Collaborated with business partners to resolve, improve and implement solutions
- Provided leadership, guidance and performance development to billing staff
- Performed analytic review of account balances to identify potential trends
- Lead regular team meetings and conducted one-on-ones to ensure staff competency
- Served as liaison between the division and external vendors
BILLING COORDINATOR
Frederick County Government
01.2016 - 07.2020
- Prepared and presented financial reports and presentations to senior management and stakeholders, communicating financial performance, goals, and strategies.
- Prepared and presented information to promote annual subscription campaign at public speaking engagements.
- Identified trends and provided feedback regarding billing issues and uncollectible accounts.
- Communicated plans and actions to meet departmental goals.
- Coordinated and streamlined operations between multiple divisions to increase efficiency and improve processes.
BILLING SPECIALIST
Frederick County Government
01.2014 - 01.2016
- Resolved customer inquiries regarding billing, charges, and payments.
- Generated requests for refund checks for overpayment.
- Performed administrative tasks, such as answering telephones, data entry and report reviews.
Education
Associate of Arts - Business Administration
ECPI University
Virginia Beach, VASkills
- Team development
- Reporting skills
- Excellent communication
- Strategic Decision-making
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Conflict resolution
Timeline
BILLING SUPERVISOR
Frederick County Government
07.2020 - 01.2025
BILLING COORDINATOR
Frederick County Government
01.2016 - 07.2020
BILLING SPECIALIST
Frederick County Government
01.2014 - 01.2016
Associate of Arts - Business Administration
ECPI University
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