Overview
Work History
Education
Skills
Certification
Certification And License Dates
Personal Information
Timeline
Generic

Shirlai Wilkerson

Richmond,VA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant /Phlembotomist

Oak Street Health
08.2023 - Current
  • Verified patient insurance coverage and collected required co-payments.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Prepared lab specimens for diagnostic evaluation.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Mobile Phlebotomist

GENETWORx/ Recovery Centers of America
01.2023 - Current
  • Perform venipuncture and other blood-collection procedures for specimens to be sent exclusively to GENETWORx Laboratories
  • Perform urine drug screen (and additional specimen) collections according to laboratory requirements
  • Ensure completeness and accuracy of labeling on all specimens, process specimens to assure specimen viability and quality analysis
  • Ensure completeness and accuracy of all requisition forms for the identification, processing and billing of all specimens
  • Package/ship specimens to be sent exclusively to GENETWORx Laboratories via assigned courier services in a manner that meets DOT and IATA regulations
  • Operate and maintain all equipment associated with GENETWORx Laboratories
  • Maintain appropriate levels of supplies necessary for the collection and processing of specimens
  • Coordinate or respond to (as appropriate) company, client and patient.

Direct Support Professional

Heavenly Helpers LLc
01.2021 - 03.2023
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Maintained clean, safe, and well-organized patient environment.
  • Recorded status and duties completed in logbooks for management.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Direct Support Professional (DSP)

Health source of Richmond LLC
05.2019 - 11.2021
  • Working with individuals with intellectual disabilities
  • Making sure they are safe at all time
  • Assisting them with their ADL's, transporting them to their daily activities and Day support programs
  • Maintaining their height and weight
  • Assisting them with preparing their meals for the day
  • Working with them on their speech and emotion expression.

Emergency Medical Technician (EMT)

Delta Transport
03.2020 - 10.2021
  • Opening and maintaining an airway; ventilating patients; administering cardiopulmonary resuscitation, including use of automated external defibrillators; providing prehospital emergency medical care of simple and multiple system trauma such as controlling hemorrhage, treatment of shock (hypoperfusion), bandaging wounds, immobilization of painful, swollen, or deformed extremities, immobilization of painful, swollen, or deformed neck or spine; providing emergency medical care to assist in emergency childbirth, manage general medical complaints of altered mental status, respiratory, cardiac, diabetic, allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and psychological crises
  • Additional care is provided based upon assessment of the patient and obtaining historical information
  • Searching for medical identification emblems as a guide to appropriate emergency medical care
  • Assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine autoinjectors and hand-held aerosol inhalers
  • Administration of oxygen, oral glucose and activated charcoal
  • Reassuring patients and bystanders by working in a confident, efficient manner
  • Avoiding mishandling and undue haste while working expeditiously to accomplish the task.

Laboratory Technician / phlebotomist

Quest Diagnostic
11.2018 - 12.2020
  • Perform all procedures associated with the procurement of patient blood specimens for clinical laboratory analysis
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed
  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

Lab Assistant/ Administrative Assistant

HCA/Johnston-Willis Hospital
10.2017 - 06.2019
  • Analyzed the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices
  • Set up, maintained, calibrate, cleaned, and test sterility of medical laboratory equipment
  • Prepared standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures
  • Collected blood or tissue samples from patients practicing safe work practices
  • Maintained accuracy, thoroughness and neatness of paperwork
  • Assisted customers, answered phone calls, and maintained files and data information.

Sales, Marketing and Service

MediHome Care
05.2014 - 02.2016
  • Built and maintained relationships that nurture provider partnerships to support the local market strategy
  • Initiated and maintained effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management, Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing, and Service
  • Supported strategic positioning for provider contracting, assisted in the development of networks, and helps identify opportunities for greater value-orientation
  • Contributed to the development of alternative network initiatives.

Education

No Degree - Emergency Medical Technician

Tuckahoe Rescue Squad
Henrico, VA
06.2023

No Degree - Medical Assistant /Phlembotomy

Allied RX Training
Richmond, VA
02.2015

High School Diploma -

Highland Springs High School
Richmond, VA
06.2012

Skills

  • Lab Assistant
  • Venipuncture
  • Phlebotomy
  • Calibration
  • EMR Systems
  • Medical Office Experience
  • Patient Care
  • Experience Administering Injections
  • Vital Signs
  • Insurance Verification
  • Medical Scheduling
  • Laboratory Procedures
  • Epic
  • ICD-10
  • Employee Orientation
  • Human resources
  • Pediatrics
  • Direct support
  • Specimen collection / processing
  • Clinical laboratory experience
  • Anatomy knowledge
  • Triage
  • Spectroscopy
  • Chromatography
  • Physiology knowledge
  • EMR systems
  • Management
  • Customer service
  • Clerical experience
  • Medical imaging
  • Laboratory experience
  • Data collection
  • Hospital experience
  • Vital signs
  • Supervising experience
  • Medical terminology
  • Leadership
  • Proofreading
  • Data analysis skills
  • First Aid
  • Lab equipment calibration
  • Medical Office Assistant
  • Treatment Room Preparation
  • Medical Terminology
  • Diagnostic Procedures
  • Patient support
  • Blood and Tissue Collection
  • CPR
  • Case Management

Certification

  • CPR Certification
  • First Aid Certification
  • Certified Phlebotomy Technician
  • Medical Laboratory Scientist Certification
  • EMT Certification

Certification And License Dates

06/01/23, 02/01/25

Personal Information

Willing To Relocate: Anywhere

Timeline

Medical Assistant /Phlembotomist

Oak Street Health
08.2023 - Current

Mobile Phlebotomist

GENETWORx/ Recovery Centers of America
01.2023 - Current

Direct Support Professional

Heavenly Helpers LLc
01.2021 - 03.2023

Emergency Medical Technician (EMT)

Delta Transport
03.2020 - 10.2021

Direct Support Professional (DSP)

Health source of Richmond LLC
05.2019 - 11.2021

Laboratory Technician / phlebotomist

Quest Diagnostic
11.2018 - 12.2020

Lab Assistant/ Administrative Assistant

HCA/Johnston-Willis Hospital
10.2017 - 06.2019

Sales, Marketing and Service

MediHome Care
05.2014 - 02.2016

No Degree - Emergency Medical Technician

Tuckahoe Rescue Squad

No Degree - Medical Assistant /Phlembotomy

Allied RX Training

High School Diploma -

Highland Springs High School
  • CPR Certification
  • First Aid Certification
  • Certified Phlebotomy Technician
  • Medical Laboratory Scientist Certification
  • EMT Certification

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Shirlai Wilkerson