Shirlene Owens
Fuquay-Varina
Summary
Dynamic service experience professional with expertise in customer service, complaint resolution, and team training. Recognized for fostering a collaborative environment and enhancing client satisfaction through personalized service solutions.
Overview
12
12
years of professional experience
Work History
Service Experience Professional
Crossroads Ford of Fuquay Varina
Fuquay Varina
09.2021 - Current
- Enhanced customer satisfaction through effective communication and personalized service solutions.t
- Resolved customer inquiries and concerns, ensuring timely and accurate support.
- Trained new staff on best practices for delivering exceptional service experiences.
- Enhanced customer satisfaction by addressing and resolving service-related inquiries promptly and effectively.
- Served as a liaison between clients and internal departments when necessary to expedite problem resolution or escalate urgent matters appropriately.
Administrative Assistant
Premier Health Associates
Fuquay Varina
08.2020 - 09.2021
- Managed inventory of office supplies, optimizing procurement processes to reduce costs and improve availability.
- Developed and maintained filing systems, enhancing document retrieval efficiency and data management accuracy.
- Trained new administrative staff on procedures and tools, fostering a collaborative team environment.
Office Manager
Christian Medical Center
Elizabeth City, NC
03.2014 - 04.2019
- Coordinated office operations to enhance efficiency and streamline workflows.
- Managed scheduling and appointment systems for improved patient care continuity.
- Supervised administrative staff, fostering professional development and teamwork.
- Developed training materials for onboarding new employees, ensuring compliance with healthcare standards.
- Oversaw budget management processes, optimizing resource allocation and expense tracking.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Bachelor of Science - Social Work
Elizabeth City State University
Elizabeth City, NCHigh School Diploma -
Currituck County High
Currituck, NCSkills
- Client relationship building
- Exceptional communication
- Complaint handling
- Customer service
Timeline
Service Experience Professional
Crossroads Ford of Fuquay Varina
09.2021 - Current
Administrative Assistant
Premier Health Associates
08.2020 - 09.2021
Office Manager
Christian Medical Center
03.2014 - 04.2019
Bachelor of Science - Social Work
Elizabeth City State University
High School Diploma -
Currituck County High