DORIS ANYANWU
Houston,USA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Service Experience Specialist
Nordstrom
01.2025 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Proma Oil and Gas Global Energy
03.2024 - 01.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Logged details of customer service calls in computer system following correct protocols.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Provided exceptional customer service to clients in fast-paced call center environment.
Customer Service Representative
Seabulk Engineering Services
03.2019 - 02.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Adhered to company policies and procedures while providing superior service.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Updated and maintained database with accurate customer information and timely data entry.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Processed orders and detailed transaction information to customers.
- Displayed strong organizational skills while managing multiple projects simultaneously.
Customer Service Representative
Westfield Energy Services
09.2016 - 02.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Referred unresolved customer grievances to designated departments for further investigation.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Customer Service Representative
Smiths automobile Division
07.2012 - 08.2016
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Processed orders and detailed transaction information to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Followed up with customers regarding product functionality and overall satisfaction.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
- Performed data entry tasks accurately and in a timely manner.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Education
Bachelor of Arts (B.A.) - English
Imo State University
Imo State06.1988
High School Diploma - undefined
Fed Girls High School
Owerri06.1984
Skills
- Product knowledge
- Customer engagement
- Conflict resolution
- Sales support
- Data entry
- Active listening
- Team collaboration
- Empathy building
- Customer service
- Stress management
- Adaptability and flexibility
- Call center experience
- Appointment scheduling
- Relationship building
- De-escalation techniques
- Client relationship building
- Exceptional communication
- Complaint handling
- Cross-functional coordination
- Merchandise upselling
- Promotional support
- Refunds processing
- [Language] fluency
- Call documentation
- Negotiation skills
- Client assessment
- Excellent communication
- Data management
- Multitasking and prioritization
- Credit card payment processing
- In-store support
- Business development understanding
- Customer relationship management (CRM)
- Inbound and outbound calling
- Cross-functional collaboration
- Reliability
- Order fulfillment
- Microsoft office
- Complaint resolution
- Problem-solving aptitude
- Inquiry response
- Emotional intelligence
- Organization and recordkeeping
- Professionalism
- Inbound call management
- Report preparation
- Issue and complaint resolution
- Persuasion skills
- Work prioritization
- Time management abilities
- Problem-solving
- Professional telephone demeanor
- System implementation
- Customer education
- Retail marketing
- Multitasking
- Interpersonal skills
- Member account management
- Effective communication
- Teamwork and collaboration
- Call center operations
- Written communication
- Brand advocacy
- Feedback collection
- Inbound call answering
- Understanding customer needs
- Decision-making
- Service upselling
- Money handling
- Team building
- Call metrics
- Product and service sales
- High-energy attitude
- Sales expertise
- Policy adherence
Timeline
Service Experience Specialist
Nordstrom
01.2025 - Current
Customer Service Representative
Proma Oil and Gas Global Energy
03.2024 - 01.2025
Customer Service Representative
Seabulk Engineering Services
03.2019 - 02.2024
Customer Service Representative
Westfield Energy Services
09.2016 - 02.2019
Customer Service Representative
Smiths automobile Division
07.2012 - 08.2016
High School Diploma - undefined
Fed Girls High School
Bachelor of Arts (B.A.) - English
Imo State University