Summary
Overview
Work History
Education
Skills
Timeline
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Taliyah Wade

Indianapolis,IN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Service Experience Specialist

Nordstrom Rack
10.2022 - 03.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Cashier

Goodwill Store
07.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Cleaner

Above And Beyond Cleaning Services
08.2019 - 03.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Education

High School Diploma -

Lawrence Central High School
Indianapolis, IN
06.2023

Skills

  • Merchandise Orders and Exchanges
  • Understanding Customer Needs
  • Clean Equipment
  • Cash Counting
  • Order and Refund Processing
  • Team Goals

Timeline

Service Experience Specialist

Nordstrom Rack
10.2022 - 03.2023

Cashier

Goodwill Store
07.2020 - 09.2021

Cleaner

Above And Beyond Cleaning Services
08.2019 - 03.2021

High School Diploma -

Lawrence Central High School

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Taliyah Wade