Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Christy Brown

Culpeper,VA

Summary

Dynamic Customer Experience Specialist at Prince Michel Vineyards, adept at fostering customer loyalty through exceptional engagement and relationship building. Proven expertise in operational support and conflict resolution, contributing to business growth and a positive brand reputation. Proficient in Microsoft Excel, enhancing efficiency in customer interactions and transactions.

Overview

17
17
years of professional experience

Work History

Customer Experience Specialist

Prince Michel Vineyards
Leon, VA
09.2023 - Current
  • Customer Engagement and Retention: Utilized personal skills to welcome and maintain a positive relationship with customers, ensuring a memorable experience that encourages repeat visits and loyalty.
  • Enhanced Customer Experience: Provided exceptional service to guests, addressing inquiries, and ensuring that all interactions were friendly, responsive, and courteous, contributing to a positive reputation for the winery.
  • Ambassadorial Role: Served as a key ambassador for the winery, promoting its brand and products through effective communication and customer interaction, which are crucial for building brand loyalty and attracting new customers.
  • Operational Support: Assisted in maintaining a smooth operation by ensuring customer needs were met efficiently, which helped manage the flow of visitors and maintain a high level of customer satisfaction.
  • Business Growth: Contributed to business growth by fostering a welcoming environment that encourages customers to explore the winery's offerings, potentially leading to increased sales and revenue.

Accounts Receivables/Collections

Business GPS, LLC
Warrenton, VA
06.2019 - 09.2023
  • Account Receivables
  • Marketing Services
  • Maintained ACH/credit card transactions and database
  • Maintained liaison with clients
  • Debt Negotiations
  • Paralegal work entering Judgments in two counties (Fairfax & Fauquier)
  • Collections defaulting & terminating clients (certified mail)

Professional Debt Collector

VCS Inc
Charlottesville, VA
11.2015 - 06.2019
  • Certified in ACA (Association of Credit and Collection Professionals)
  • Certified in MDHBA (Medical-Dental-Hospital Business Associates)
  • Assisting Supervisor in projects
  • Helped consumers manage their debt responsibly
  • Maintained liaisons with clients, business partners and internal departments
  • Maintained ACH/credit card transactions and database
  • Compliant with FDCPA laws

Professional Debt Collector

BC Services
Longmont, CO
07.2011 - 09.2015
  • 80% collection return monthly
  • Prepared accounts for legal suits - liens on properties, garnishments
  • Skip tracing skills
  • Insurance knowledge and billing
  • Answered phones, responded to billing questions and customer complaints
  • Assisted with final worksheets printing and mailing
  • Maintained liaisons with clients, business partners and internal departments
  • Maintained ACH/credit card transactions and database
  • Compliant with FDCPA laws

Receptionist

Mystic Garden Spa & Salon
Longmont, CO
06.2009 - 08.2015
  • Greeted clients, answered the phone, scheduled appointments
  • Created flyers for a monthly promotion
  • Opened and closed the salon
  • Cash drawer experience

Special Ed Para Educator

Sanborn Elementary
Longmont, CO
08.2008 - 01.2011
  • Worked one-on-one with children as needed
  • Taught small groups
  • Assisted the teacher as needed
  • Assisted the school counselor with various children issues
  • Ran the System 44 program and the Fast Math program

Education

Associate of Arts - Business

Front Range Community College
Longmont, CO
01.2012

High School -

Reston High School
Reston, VA

Skills

  • Microsoft Word
  • Customer engagement
  • Customer retention
  • Operational support
  • Conflict resolution
  • Communication skills
  • Relationship building
  • Time management
  • Professional demeanor
  • Merchandise orders and exchanges
  • Microsoft Excel
  • Microsoft Power Point
  • Adobe InDesign
  • Quick Books

Hobbies and Interests

I enjoy spending time with my family: nordic and alpine skiing, rock climbing, kayaking, camping, and fishing. I enjoy cooking and watching movies. I love animals. Being part of a community is very important to me.

Timeline

Customer Experience Specialist

Prince Michel Vineyards
09.2023 - Current

Accounts Receivables/Collections

Business GPS, LLC
06.2019 - 09.2023

Professional Debt Collector

VCS Inc
11.2015 - 06.2019

Professional Debt Collector

BC Services
07.2011 - 09.2015

Receptionist

Mystic Garden Spa & Salon
06.2009 - 08.2015

Special Ed Para Educator

Sanborn Elementary
08.2008 - 01.2011

Associate of Arts - Business

Front Range Community College

High School -

Reston High School

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Christy Brown