Tineaka Barlow
Lafayette,LA
Summary
Customer service professional with over 5 years of experience delivering exceptional support in various roles including Customer Experience Specialist and Corporate Customer Support agent. Known for de-escalating difficult calls ,assisting with troubleshooting and tech support and last but not least , demonstrating a commitment to excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
U.S. Bank
Remote
12.2022 - 08.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business
- Used proven techniques to de-escalate angry customers during telephone interactions.
Corporate Customer Service Agent
Waitr / Bite Squad-Lafayette, LA
Lafayette
04.2020 - 12.2022
- Handled order problems, Made Outbound calls to customers, drivers and restaurants, Assisted customers via phone, chat and email, Delivered excellent customer service, De-escalated difficult calls
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed high-volume of inbound and outbound customer calls.
Assistant Manager
MGN Inc.-Lafayette, LA
Lafayette
11.2018 - 03.2020
- Team and shift leader, Oversaw day to day store operations, Counted cash drawers and coordinated change orders for employees, Answered questions from customer over the phone, email, and in person, Ensured individual financial reports aligned with store operations, Managed store inventory, Coordinated schedules and assigned associates' shifts, Trained new clerks on company processes and procedures
CSR - Customer Service Representative
AT&T-Lafayette-LA
Lafayette
06.2015 - 11.2018
- Answered general questions, Handled online orders and credit card transactions, Managed client records, Provided policy and service information
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Cashier and Customer Service
NordstromRack-Lafayette-LA
Lafayette
02.2013 - 05.2015
- Customer service, Cash handling, Recognized credit card opportunities, Assisted in fitting room
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Medial Coding And Billing -
Unitech Training Academy
Lafayette, LAHigh School Diploma -
Carencro High School
Lafayette La05.2004
Skills
- Extensive Customer support
- Retail Management
- Computer skills
- Microsoft Word
- Training & Development
- Shift management
- Word processing
- Analysis skills
- Operating Systems
- Time management
- Microsoft Excel
- Organizational skills
- Assistant Manager Experience
- Technical support
- Supervising experience
- Answering Phones
- Managing High Call Volumes
Certification
- Driver's License
- CPR Certification
Timeline
Customer Experience Specialist
U.S. Bank
12.2022 - 08.2024
Corporate Customer Service Agent
Waitr / Bite Squad-Lafayette, LA
04.2020 - 12.2022
Assistant Manager
MGN Inc.-Lafayette, LA
11.2018 - 03.2020
CSR - Customer Service Representative
AT&T-Lafayette-LA
06.2015 - 11.2018
Cashier and Customer Service
NordstromRack-Lafayette-LA
02.2013 - 05.2015
Medial Coding And Billing -
Unitech Training Academy
High School Diploma -
Carencro High School