Riley McClellan
Columbus,OH
Summary
Customer focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
3
3
years of professional experience
Work History
Service Experience Associate
Nordstrom Rack
06.2023 - Current
- Maintained a high level of professionalism at all times when interacting with customers over the phone or in person
- Processed orders efficiently while ensuring accuracy in all details including billing information, payment methods, and shipping addresses
- Working collaboratively as part of a team environment towards achieving common goals
(Volunteer) Blood Drive Coordinator
AMERICAN RED CROSS
06.2022 - 06.2023
- Created effective marketing materials such as posters, flyers, and banners for promotional purposes
- Recruited new volunteers through targeted outreach efforts within the local community
- Maintained up-to-date records of donations collected during each event sysle
- Demonstrated expertise in coordinating blood drives and other related events
- Utilized strong organizational skills to manage donor recruitment, scheduling, and event logistics
Rental Coordinator
Aqua Adventures
03.2021 - 12.2021
- Coordinated rental contracts, including negotiation of terms and conditions, to ensure adherence to company policies
- Performed data entry tasks related to rental orders into internal database systems accurately
- Monitored stock levels at all times to ensure availability of products for rent
Education
Bachelor of Science - Pre-Medicine
Ohio State University
Columbus, OH05.2027
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Credit Card Application
- Calm and Professional Under Pressure
- Merchandise orders and exchanges
- POS transactions
Timeline
Service Experience Associate
Nordstrom Rack
06.2023 - Current
(Volunteer) Blood Drive Coordinator
AMERICAN RED CROSS
06.2022 - 06.2023
Rental Coordinator
Aqua Adventures
03.2021 - 12.2021
Bachelor of Science - Pre-Medicine
Ohio State University