Keanna Sauray
Fort Lauderdale
Summary
Motivated Marketing student with strong background in sales and customer service, dedicated to applying my problem solving and communication skills to gain hands-on experience in the marketing industry.
Overview
4
4
years of professional experience
Work History
Experience Guide/Sales and Customer Service Associate
The NOW Massage Boutique
Fort Lauderdale
12.2023 - Current
- Achieved sales targets by driving membership and product purchases.
- Created friendly atmosphere for both guests and team members.
- Handled guest complaints both in-person and over the phone.
- Guided new employees in managing appointment scheduling software efficiently.
- Ensured cleanliness and organization of boutique spaces throughout operational hours.
Lead Spa Coordinator/Head Esthetician
Natura Hair Removal and Skin Care
Fort Lauderdale
05.2022 - 06.2023
- Trained new spa coordinators and estheticians on daily tasks and handling appointment books.
- Achieved set sales goals through effective membership and product selling strategies.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Directed the daily upkeep and functionality of the spa.
Front Desk Receptionist
Akam Living Services
Boca Raton
01.2021 - 09.2021
- Ensured security across all common areas within the building.
- Streamlined call handling while ensuring critical messages reached appropriate management personnel.
- Warmly greeted guests and residents to create a welcoming environment.
- Monitored movements of guests and service personnel on premises.
- Handled incoming and outgoing mail and packages.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL12.2025
Skills
- Problem solving
- Creative thinking
- Sales
- Critical thinking
- Written and verbal communication
- Customer service
- Marketing research
Timeline
Experience Guide/Sales and Customer Service Associate
The NOW Massage Boutique
12.2023 - Current
Lead Spa Coordinator/Head Esthetician
Natura Hair Removal and Skin Care
05.2022 - 06.2023
Front Desk Receptionist
Akam Living Services
01.2021 - 09.2021
BBA - Marketing
Florida Atlantic University
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